1. Parties: Identifies the contracting parties with their full legal names, registration numbers, and addresses for legal notices
2. Background: Sets out the context of the agreement and the parties' intentions
3. Definitions and Interpretation: Defines key terms and establishes rules for interpreting the agreement
4. Appointment and Scope of Services: Details the appointment of the service provider and describes the services to be provided
5. Duration: Specifies the term of the agreement, including commencement date and any renewal provisions
6. Service Provider's Obligations: Lists the key obligations and responsibilities of the service provider
7. Client's Obligations: Outlines the client's responsibilities and obligations
8. Fees and Payment: Details the fees, payment terms, invoicing requirements, and any escalation provisions
9. Performance Standards: Establishes the required service levels and quality standards
10. Independent Contractor: Clarifies that the relationship is one of independent contractor, not employment
11. Intellectual Property: Addresses ownership and usage rights of intellectual property
12. Confidentiality: Sets out obligations regarding confidential information
13. Personal Information Protection: POPIA compliance provisions for handling personal information
14. Limitation of Liability: Establishes limits on liability and indemnification provisions
15. Termination: Specifies termination circumstances and procedures
16. Breach: Defines what constitutes breach and remedies
17. Dispute Resolution: Outlines the process for resolving disputes
18. General Provisions: Includes standard boilerplate clauses like governing law, entire agreement, etc.
19. Notices: Specifies how and where formal notices must be given
20. Signature: Execution clause and signature blocks
