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1. Service Levels: Detailed service level agreements (SLAs) and performance metrics - include when specific performance standards need to be measured

2. Data Protection: Specific provisions for handling personal data - include when personal data processing is involved

3. Insurance: Insurance requirements and coverage details - include for high-risk services or when required by industry standards

4. Non-Competition: Restrictions on competitive activities - include when protecting market position is crucial

5. Assignment and Subcontracting: Rules for transferring rights or subcontracting - include when delegation of duties might be necessary

6. Change Control: Procedures for managing changes to services - include for complex or long-term service arrangements

7. Audit Rights: Client's rights to audit service provider's performance - include when compliance or quality monitoring is crucial

8. Business Continuity: Disaster recovery and business continuity requirements - include for critical services

9. Environmental Compliance: Environmental protection obligations - include for services with environmental impact

1. Schedule 1 - Service Specifications: Detailed technical specifications and scope of services

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels and KPIs: Specific performance metrics and measurement criteria

4. Schedule 4 - Contact Details: Key personnel and contact information for both parties

5. Schedule 5 - Required Insurance: Details of insurance types and coverage levels required

6. Appendix A - Form of Change Order: Template for documenting and approving changes to services

7. Appendix B - Acceptance Test Procedures: Procedures for accepting deliverables or completed services

8. Appendix C - Security Requirements: Specific security protocols and requirements