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Terms Of Business Agreement
"I need a Terms of Business Agreement for my Malaysian IT consultancy company that will provide cloud services and data analytics to financial sector clients, with emphasis on data protection compliance and service level commitments to be effective from March 2025."
1. Parties: Identification of all parties to the agreement, including full legal names, registration numbers, and registered addresses
2. Background: Context of the business relationship and purpose of the agreement
3. Definitions: Detailed definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of services or products to be provided under the agreement
5. Term and Commencement: Duration of the agreement and conditions for commencement
6. Payment Terms: Pricing, payment schedules, invoicing procedures, and payment methods
7. Obligations of Service Provider: Key responsibilities and commitments of the service provider
8. Client Obligations: Key responsibilities and commitments of the client
9. Confidentiality: Provisions for handling confidential information
10. Intellectual Property Rights: Ownership and usage rights of intellectual property
11. Data Protection: Compliance with PDPA 2010 and data handling procedures
12. Limitation of Liability: Extent and limitations of each party's liability
13. Termination: Conditions and procedures for terminating the agreement
14. Governing Law and Jurisdiction: Specification of Malaysian law as governing law and jurisdiction for disputes
15. General Provisions: Standard boilerplate clauses including notices, entire agreement, and severability
1. Force Majeure: Include when parties want specific provisions for unforeseeable circumstances preventing performance
2. Service Levels: Include when specific performance metrics and standards need to be maintained
3. Insurance: Include when specific insurance requirements need to be maintained by either party
4. Non-Competition: Include when restricting parties from competing activities is necessary
5. Assignment and Subcontracting: Include when there's a need to control transfer of rights or use of subcontractors
6. Audit Rights: Include when one party requires rights to audit the other's compliance or performance
7. Change Control: Include when formal procedures for changes to services or terms are needed
8. Anti-Bribery and Corruption: Include when specific compliance with anti-corruption laws needs emphasis
1. Schedule 1 - Service Description: Detailed specification of services or products to be provided
2. Schedule 2 - Pricing and Payment Terms: Detailed pricing structure, rates, and payment calculations
3. Schedule 3 - Service Levels and KPIs: Specific performance metrics and measurement criteria
4. Schedule 4 - Data Processing Agreement: Detailed terms for handling personal data in compliance with PDPA
5. Schedule 5 - Contact Details: Key contact persons and communication channels for both parties
6. Appendix A - Technical Requirements: Technical specifications or requirements for service delivery
7. Appendix B - Security Requirements: Security protocols and requirements for service delivery
Authors
Professional Services
Information Technology
Consulting
Financial Services
Manufacturing
Retail
Healthcare
Education
Construction
Telecommunications
Logistics
Business Process Outsourcing
Legal
Operations
Commercial
Procurement
Sales
Compliance
Risk Management
Business Development
Finance
Contract Administration
Account Management
Legal Counsel
Contract Manager
Business Development Manager
Operations Director
Commercial Director
Chief Executive Officer
Chief Operating Officer
Procurement Manager
Account Manager
Sales Director
Compliance Officer
Risk Manager
Project Manager
General Manager
Managing Director
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