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1. Service Levels: Specific performance standards and metrics, used when providing ongoing services

2. Change Control: Procedures for making changes to services or products, included for complex or long-term arrangements

3. Insurance: Insurance requirements and coverage details, important for high-risk services

4. Force Majeure: Provisions for unforeseen circumstances, particularly relevant in long-term agreements

5. Non-Competition: Restrictions on competitive activities, used when sharing sensitive business information

6. Non-Solicitation: Restrictions on hiring or soliciting employees/clients, important for professional services

7. Dispute Resolution: Alternative dispute resolution procedures, useful for international or high-value agreements

8. Compliance with Laws: Specific regulatory compliance requirements, important for regulated industries

9. Warranties: Specific warranties and representations, particularly relevant for product-based agreements

10. Business Continuity: Disaster recovery and business continuity provisions, important for critical services

1. Schedule A - Service Description: Detailed specifications of services or products

2. Schedule B - Fee Schedule: Detailed pricing, payment terms, and rate cards

3. Schedule C - Service Levels: Detailed performance metrics and measurement criteria

4. Schedule D - Data Processing Agreement: Specific terms for handling personal data under PIPEDA

5. Schedule E - Contact Details: Key contacts and escalation procedures

6. Appendix 1 - Technical Requirements: Technical specifications and requirements

7. Appendix 2 - Security Requirements: Information security standards and procedures