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The Contact Form Privacy Policy is essential for any organization operating in South Africa that collects personal information through online contact forms. This document is required to comply with the Protection of Personal Information Act (POPIA) and the Electronic Communications and Transactions Act (ECTA). It should be implemented before deploying any contact forms on websites or digital platforms. The policy explains to users how their personal information will be collected, processed, stored, and protected, while also outlining their rights under South African law. It helps organizations demonstrate compliance with data protection regulations and builds trust with users by being transparent about data handling practices. The document should be regularly reviewed and updated to reflect any changes in data processing practices or legal requirements.

1. Introduction: Overview of the policy scope and purpose

2. Definitions: Key terms used throughout the policy, including 'personal information', 'processing', 'operator', and other POPIA-specific terminology

3. Information We Collect: Details of personal information collected through the contact form, including mandatory and optional fields

4. Purpose of Collection: Explanation of why the information is being collected and how it will be used

5. Legal Basis for Processing: Legal grounds under POPIA for collecting and processing the information

6. Storage and Security: How the collected information is stored and protected

7. Data Retention: How long the information will be kept and when it will be deleted

8. Your Rights: User rights under POPIA, including access, correction, and deletion rights

9. Contact Information: Details of the Information Officer and how to contact them regarding privacy concerns

10. Changes to This Policy: How and when changes to the policy will be communicated