FISMA: Federal Information Security Management Act - Required consideration when SLA involves federal agencies, mandating specific security standards and response time requirements for federal information systems
HIPAA: Health Insurance Portability and Accountability Act - Critical for SLAs involving healthcare data, specifying response times for security incidents and data access requests
GLBA: Gramm-Leach-Bliley Act - Essential for SLAs in financial services, requiring specific security measures and incident response timeframes
FTC Act: Federal Trade Commission Act - Governs unfair or deceptive practices in SLAs, ensuring response time commitments are fair and accurately represented
State Data Protection Laws: Various state-specific laws (e.g., CCPA in California) that impact response time requirements for data subject requests and security incidents
PCI DSS: Payment Card Industry Data Security Standard - Mandatory for SLAs involving payment card data, specifying incident response times and security measure implementation
SOX: Sarbanes-Oxley Act - Relevant for SLAs with public companies, requiring specific controls and response times for financial reporting systems
NIST Frameworks: National Institute of Standards and Technology cybersecurity frameworks providing guidelines for response times and security measures
UCC: Uniform Commercial Code - Provides framework for contract formation and enforcement, affecting how SLA terms are structured and enforced
Consumer Protection Laws: State and federal laws ensuring SLA terms are fair to consumers and response time commitments are reasonable and enforceable
GDPR Compliance: General Data Protection Regulation considerations for SLAs serving EU customers, including specific response time requirements for data subject requests
Industry Standards: Sector-specific standards and best practices for response times, uptime commitments, and service level metrics
