The SLA Consulting Services agreement is essential when establishing formal consulting relationships in the United States that require defined service levels and performance metrics. This document type is particularly important for engagements where measurable outcomes and service quality are critical to success. It combines standard consulting agreement elements with specific service level commitments, measurement methodologies, and remediation procedures. The agreement ensures both parties have clear expectations and provides mechanisms for monitoring and maintaining service quality throughout the engagement.
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1. Parties: Identification and details of the service provider and client
2. Background: Context and purpose of the consulting arrangement
3. Definitions: Key terms used throughout the agreement
4. Services Description: Detailed outline of consulting services to be provided
5. Service Levels: Specific performance metrics and standards
6. Term and Termination: Duration and conditions for ending the agreement
7. Fees and Payment: Pricing, payment terms, and invoicing procedures
1. Change Management: Procedures for modifying services or requirements - recommended for long-term or complex engagements
2. Data Protection: Specific data handling and privacy requirements - required when handling sensitive or personal data
3. Service Credits: Compensation mechanism for service level failures - recommended for critical services with measurable outcomes
1. Service Level Metrics: Detailed performance indicators and measurement methods
2. Rate Card: Detailed pricing structure and rates for different services
3. Personnel: Key personnel assigned to the engagement
4. Data Processing Agreement: Specific terms for handling personal or sensitive data
5. Security Requirements: Technical and organizational security measures
Relevant legal definitions
Clauses
Relevant Industries
Relevant Teams
Relevant Roles
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