This Software as a Service License Agreement template is specifically designed for use in Saudi Arabia, where cloud computing services are regulated under the Communications and Information Technology Commission (CITC) framework and must comply with Islamic law principles. The document is essential for businesses providing or procuring cloud-based software services in Saudi Arabia, establishing the legal framework for service delivery, data protection, and user rights. It includes comprehensive provisions addressing local regulatory requirements, including data localization, cybersecurity measures, and electronic transaction regulations. The agreement is structured to protect both provider and customer interests while ensuring compliance with Saudi Arabian law, making it suitable for both domestic and international companies operating in the Saudi market.
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1. Parties: Identification of the contracting parties, including full legal names, registration numbers, and addresses
2. Background: Context of the agreement and brief description of the SaaS solution
3. Definitions: Detailed definitions of terms used throughout the agreement
4. License Grant: Scope of the software license, permitted uses, and access rights
5. Service Provision: Details of service delivery, access methods, and service availability
6. Payment Terms: Fees, payment schedule, currency, and payment methods compliant with Sharia principles
7. Customer Obligations: Customer responsibilities, acceptable use policy, and compliance requirements
8. Data Protection and Security: Data handling, security measures, and compliance with Saudi data protection laws
9. Intellectual Property Rights: Ownership of IP, restrictions, and protection measures
10. Confidentiality: Protection of confidential information and trade secrets
11. Term and Termination: Duration, renewal terms, and termination rights
12. Warranties and Disclaimers: Service warranties and limitations
13. Liability and Indemnification: Limitation of liability and mutual indemnification obligations
14. Force Majeure: Events beyond reasonable control and their handling
15. Governing Law and Jurisdiction: Application of Saudi law and dispute resolution mechanisms
16. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement
1. Implementation Services: Include when the provider offers setup, configuration, or training services
2. Professional Services: Include when additional consulting or customization services are offered
3. Service Credits: Include when specific service level credits or compensation mechanisms are offered
4. Disaster Recovery: Include for critical systems requiring specific disaster recovery commitments
5. Customer Data Migration: Include when data migration services are provided at the start or end of the agreement
6. Third-Party Integrations: Include when the service integrates with third-party applications
7. Compliance with Industry Standards: Include when specific industry certifications or standards compliance is required
8. Islamic Finance Compliance: Include when the service involves financial transactions requiring explicit Sharia compliance
1. Service Description: Detailed description of the SaaS solution and its functionalities
2. Service Level Agreement (SLA): Performance metrics, availability commitments, and support levels
3. Fee Schedule: Detailed pricing, payment terms, and calculation methods
4. Technical Requirements: Required technical specifications and connectivity requirements
5. Security Requirements: Detailed security protocols and compliance requirements
6. Data Processing Agreement: Specific terms for handling personal data under Saudi law
7. Support Services: Details of support levels, response times, and escalation procedures
8. Acceptable Use Policy: Detailed rules for service usage and prohibited activities
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Financial Services
Healthcare
Education
Retail
Manufacturing
Professional Services
Government Services
Telecommunications
Energy
Real Estate
Construction
Transportation
Hospitality
Relevant Teams
Legal
Information Technology
Procurement
Compliance
Information Security
Risk Management
Operations
Software Development
Cloud Infrastructure
Contract Management
Business Development
Technical Support
Data Protection
Relevant Roles
Chief Technology Officer
IT Director
Legal Counsel
Procurement Manager
Information Security Officer
Compliance Officer
Contract Manager
Chief Information Officer
Software Development Manager
Cloud Services Manager
Data Protection Officer
Risk Manager
Operations Director
Technical Account Manager
Business Development Manager
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