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1. Header Information: Date, recipient authority details, and reference numbers if applicable
2. Complainant Details: Full legal name, national ID/Iqama number, contact information, and address of the person filing the complaint
3. Subject Line: Clear and concise statement of the complaint's nature
4. Formal Greeting: Appropriate formal greeting in Arabic style
5. Introduction: Brief statement establishing the purpose of the letter and identifying the responding party
6. Facts and Timeline: Chronological presentation of relevant events and circumstances leading to the complaint
7. Legal Basis: Reference to relevant laws, regulations, or rights that have been violated
8. Specific Grievances: Detailed explanation of each specific complaint or violation
9. Previous Attempts at Resolution: Description of any previous attempts to resolve the issue
10. Relief Sought: Clear statement of the desired outcome or remedy
11. Closing: Formal closing statement and signature block
1. Urgency Statement: Include when immediate action is required, explaining why the matter is time-sensitive
2. Jurisdiction Statement: Include when jurisdiction might be questioned or needs to be explicitly established
3. Witness Information: Include when there are witnesses who can testify to the facts presented
4. Request for Hearing: Include when an in-person hearing or meeting is desired
5. Confidentiality Notice: Include when the matter contains sensitive or private information
6. Power of Attorney: Include when the complaint is being filed by a legal representative
1. Evidence List: Numbered list of all supporting documents attached to the complaint
2. Documentary Evidence: Copies of relevant documents, contracts, correspondence, or other written evidence
3. Photographic Evidence: If applicable, photographs or visual evidence supporting the complaint
4. Communication Records: Copies of relevant emails, letters, or other communication attempts
5. Official Documents: Copies of relevant government documents, permits, or licenses
6. Identity Documents: Copies of ID cards, commercial registrations, or other identification documents
7. Timeline Appendix: Detailed chronological listing of events if the case is complex
Government and Public Sector
Banking and Financial Services
Real Estate and Construction
Healthcare
Education
Manufacturing
Retail and Commerce
Professional Services
Transportation and Logistics
Energy and Utilities
Telecommunications
Information Technology
Human Resources and Employment
Environmental Services
Consumer Services
Legal
Compliance
Human Resources
Administrative
Corporate Affairs
Government Relations
Risk Management
Customer Service
Operations
Quality Assurance
Regulatory Affairs
Corporate Communications
Legal Counsel
Compliance Officer
Human Resources Manager
Corporate Secretary
Risk Manager
Public Relations Manager
Government Relations Officer
Chief Legal Officer
Administrative Manager
Customer Service Manager
Operations Manager
Project Manager
Quality Assurance Manager
Regulatory Affairs Specialist
Corporate Communications Director
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