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The Letter of Complaint to a Head of Department is a formal document used in Saudi Arabian professional settings when an employee or stakeholder needs to raise serious concerns or grievances to higher management. This document type is particularly important in Saudi Arabia's hierarchical business culture, where formal communication channels must be respected. It is typically used when informal resolution attempts have been unsuccessful or when the nature of the complaint requires formal documentation. The letter must be drafted in accordance with Saudi labor laws and organizational policies, maintaining professional courtesy while clearly stating the issues, supporting evidence, and desired outcomes. This document often serves as a crucial first step in the formal grievance process and may be referenced in any subsequent legal or administrative proceedings.

1. Sender's Details: Full name, position, department, and contact information of the complainant

2. Recipient's Details: Head of Department's full name, title, department name, and institutional address

3. Subject Line: Clear, concise description of the complaint topic

4. Date: Date of writing the letter

5. Formal Salutation: Appropriate formal greeting using proper title and name

6. Opening Paragraph: Brief introduction stating the purpose of the letter and writer's position

7. Main Complaint Details: Clear description of the issue, including relevant dates, incidents, and impact

8. Previous Actions Taken: Description of any prior attempts to resolve the issue

9. Requested Resolution: Clear statement of the desired outcome or action requested

10. Closing Statement: Professional conclusion with expectation of response

11. Formal Closing: Appropriate formal closing phrase and signature block