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Delivery Partner Agreement for Saudi Arabia

Delivery Partner Agreement Template for Saudi Arabia

A comprehensive legal agreement governed by Saudi Arabian law that establishes the relationship between a delivery service provider and its delivery partners. This document outlines the terms and conditions for delivery services, including operational requirements, payment structures, performance standards, and compliance with Saudi transportation and labor regulations. It incorporates provisions for data protection under the PDPL, VAT compliance, and adherence to the Transport General Authority's requirements, while establishing clear service level expectations and risk allocation between parties.

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What is a Delivery Partner Agreement?

The Delivery Partner Agreement serves as the foundational document for establishing and managing relationships between delivery service providers and their delivery partners in Saudi Arabia. This agreement is essential for companies operating in the growing delivery and logistics sector, particularly with the expansion of e-commerce and on-demand delivery services under Saudi Arabia's Vision 2030 initiative. The document addresses crucial aspects such as service standards, compensation structures, regulatory compliance, and operational procedures while ensuring alignment with Saudi Arabian commercial, labor, and transportation laws. It's particularly relevant for businesses seeking to establish clear, legally compliant frameworks for their delivery operations while managing risks and maintaining service quality standards.

What sections should be included in a Delivery Partner Agreement?

1. Parties: Identification of the contracting parties - the company and the delivery partner

2. Background: Context of the agreement and brief description of the business relationship

3. Definitions: Key terms used throughout the agreement

4. Scope of Services: Detailed description of delivery services to be provided

5. Term and Termination: Duration of the agreement and termination provisions

6. Delivery Partner Obligations: Key responsibilities and service standards expected from the delivery partner

7. Company Obligations: Company's responsibilities including payment terms and support services

8. Payment Terms: Compensation structure, payment frequency, and calculation methods

9. Performance Standards: Required service levels and performance metrics

10. Health and Safety: Safety requirements and compliance with local regulations

11. Insurance and Liability: Required insurance coverage and liability provisions

12. Confidentiality: Protection of confidential information and trade secrets

13. Data Protection: Compliance with PDPL and data handling requirements

14. Dispute Resolution: Process for resolving disputes under Saudi law

15. Governing Law: Specification of Saudi law as governing law

What sections are optional to include in a Delivery Partner Agreement?

1. Vehicle Requirements: Used when delivery partners must provide their own vehicles, specifying vehicle standards and maintenance requirements

2. Technology Platform: Include when the service involves use of a proprietary app or technology platform

3. Training Requirements: Relevant when specific training programs are mandatory

4. Exclusivity Provisions: Used when requiring exclusive service commitment from delivery partners

5. Uniform and Equipment: Include when company provides or requires specific uniforms or equipment

6. Geographic Coverage: Used when defining specific service areas or territories

7. Customer Interaction Guidelines: Include when delivery partners have direct customer contact

8. Subcontracting: Include when allowing or prohibiting subcontracting of delivery services

What schedules should be included in a Delivery Partner Agreement?

1. Schedule 1 - Fee Structure: Detailed breakdown of payment calculations, bonuses, and incentives

2. Schedule 2 - Service Level Requirements: Specific performance metrics and service standard requirements

3. Schedule 3 - Operating Procedures: Detailed operational processes and procedures

4. Schedule 4 - Insurance Requirements: Specific insurance types and coverage levels required

5. Schedule 5 - Technology Platform Guidelines: Instructions for using company's technology platform or app

6. Appendix A - Code of Conduct: Behavioral and professional standards expected from delivery partners

7. Appendix B - Health and Safety Guidelines: Detailed safety procedures and requirements

8. Appendix C - Delivery Area Maps: Maps and descriptions of service coverage areas

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Saudi Arabia

Publisher

Ƶ

Cost

Free to use
Relevant legal definitions

















































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Relevant Industries

E-commerce

Food & Beverage

Retail

Logistics & Transportation

Healthcare & Pharmaceuticals

Technology

Quick Commerce

Grocery Delivery

Restaurant Delivery

Last-Mile Delivery

Relevant Teams

Legal

Operations

Compliance

Commercial

Risk Management

Supply Chain

Business Development

Partner Relations

Fleet Management

Logistics

Relevant Roles

Head of Operations

Legal Counsel

Compliance Officer

Operations Manager

Fleet Manager

Partnership Manager

Logistics Coordinator

Risk Manager

Commercial Director

Business Development Manager

Supply Chain Manager

Delivery Operations Supervisor

Contract Administrator

Regional Operations Director

Chief Operating Officer

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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