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The Complaint Letter For Wrong Delivery Of Goods is a crucial business document used in Saudi Arabia when received goods do not match the original order specifications. This document is essential for businesses and individuals operating under Saudi Arabian commercial law to formally address delivery errors and seek rectification. It should be used immediately upon discovery of wrong delivery, typically within the timeframe specified by Saudi consumer protection laws. The letter serves multiple purposes: documenting the discrepancy, initiating the formal complaint process, creating an audit trail, and requesting specific remedial actions. It needs to include precise details about the order, delivery, and discrepancies while adhering to Saudi Arabian business communication protocols and legal requirements. This document often forms the basis for any subsequent legal action if the matter remains unresolved, making it a critical first step in the dispute resolution process.

1. Sender's Details: Complete contact information of the complainant, including name, address, and contact numbers

2. Recipient's Details: Complete details of the company/supplier, including department and specific person if known

3. Reference Information: Order number, delivery date, invoice number, and any other relevant reference numbers

4. Subject Line: Clear indication that this is a complaint regarding wrong delivery

5. Order Details: Description of what was originally ordered, including quantities, specifications, and agreed delivery terms

6. Description of Wrong Delivery: Detailed explanation of what was actually received and how it differs from the order

7. Impact Statement: Description of how the wrong delivery has affected your business/situation

8. Requested Resolution: Clear statement of what action you want the supplier to take to resolve the issue

9. Timeline for Response: Specification of when you expect to receive a response