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1. Change Control: Procedures for managing changes to services or projects - include when expecting frequent scope changes

2. Service Levels: Specific performance metrics and remedies - include when service levels are critical

3. Security Requirements: Detailed security obligations and procedures - include for sensitive data handling

4. Business Continuity: Disaster recovery and business continuity requirements - include for mission-critical services

5. Third-Party Dependencies: Management of third-party software and services - include when significant third-party components are involved

6. Training and Knowledge Transfer: Requirements for training client personnel - include when knowledge transfer is crucial

7. Exit Assistance: Transition services upon termination - include for complex, long-term relationships

1. Schedule 1 - Service Descriptions: Detailed description of software development services, methodologies, and deliverables

2. Schedule 2 - Rate Card: Detailed pricing, rates for different resources, and payment terms

3. Schedule 3 - Service Levels: Specific performance metrics, measurement methods, and remedies

4. Schedule 4 - Technical Requirements: Technical specifications, standards, and compliance requirements

5. Schedule 5 - Project Governance: Project management procedures, reporting requirements, and key personnel

6. Schedule 6 - Security Standards: Detailed security requirements, protocols, and compliance standards

7. Appendix A - Form of Work Order: Template for individual project work orders under the master agreement

8. Appendix B - Change Request Form: Template for requesting and documenting changes to services or projects