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1. Service Levels: Specific service level agreements and performance metrics - include when quantifiable performance standards are required

2. Security Requirements: Specific security protocols and requirements - include for projects involving sensitive data or systems

3. Business Continuity: Disaster recovery and business continuity provisions - include for mission-critical systems

4. Staff and Subcontractors: Rules regarding personnel and subcontracting - include when specific staffing requirements exist

5. Source Code Escrow: Source code escrow arrangements - include when client requires source code security

6. Knowledge Transfer: Provisions for training and knowledge transfer - include when client requires capability building

7. Open Source Software: Management of open source components - include when open source software will be used

8. Cloud Services: Cloud hosting and service provisions - include for cloud-based solutions

9. B-BBEE Compliance: B-BBEE requirements and commitments - include when relevant for South African compliance

1. Schedule A - Service Description: Detailed description of software development services and methodology

2. Schedule B - Rate Card: Detailed pricing, rates, and payment terms

3. Schedule C - Service Levels: Detailed service level requirements and measurement criteria

4. Schedule D - Security Standards: Specific security requirements and compliance standards

5. Schedule E - Approved Subcontractors: List of pre-approved subcontractors and their roles

6. Schedule F - Key Personnel: Identification of key team members and their responsibilities

7. Schedule G - Technical Standards: Required technical standards, technologies, and frameworks

8. Schedule H - Change Request Template: Standard form for requesting and documenting changes

9. Appendix 1 - Project Governance Framework: Detailed governance procedures and escalation matrices

10. Appendix 2 - Acceptance Testing Procedures: Procedures and criteria for accepting deliverables