¶¶Òõ¶ÌÊÓÆµ

Master Service Agreement Software Development Template for Hong Kong

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Master Service Agreement Software Development

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Master Service Agreement Software Development

"I need a Master Service Agreement Software Development for my fintech startup based in Hong Kong, with particular emphasis on data security and regulatory compliance for handling financial data, planned to be effective from March 2025."

Document background
The Master Service Agreement Software Development is a fundamental contract used to establish a long-term relationship between a software development service provider and a client organization. This agreement, governed by Hong Kong law, serves as an umbrella agreement under which specific software development projects can be initiated through subsequent statements of work. It is particularly crucial in the Hong Kong business environment where technology services often intersect with financial services and international commerce. The document addresses essential elements including service delivery, intellectual property rights, data protection (especially under Hong Kong's Personal Data (Privacy) Ordinance), payment terms, and risk allocation. It's designed to provide a robust framework while maintaining sufficient flexibility to accommodate various software development projects and methodologies.
Suggested Sections

1. Parties: Identification of contracting parties and their legal status

2. Background: Context of the agreement and relationship between parties

3. Definitions and Interpretation: Defined terms and rules for interpreting the agreement

4. Scope of Services: Overview of software development services to be provided

5. Service Provider's Obligations: Core obligations including development, testing, and delivery responsibilities

6. Client's Obligations: Client responsibilities including providing access, information, and approvals

7. Project Management: Governance structure, reporting, and communication protocols

8. Change Control: Process for requesting and implementing changes to services or deliverables

9. Acceptance Testing: Procedures for testing and accepting deliverables

10. Intellectual Property Rights: Ownership and licensing of pre-existing and newly created IP

11. Data Protection and Security: Obligations regarding data handling, privacy, and security measures

12. Charges and Payment: Fee structure, payment terms, and invoicing procedures

13. Warranties and Representations: Assurances regarding services, deliverables, and capacity to contract

14. Liability and Indemnities: Risk allocation and liability limitations

15. Term and Termination: Duration, renewal, and termination provisions

16. Confidentiality: Protection of confidential information

17. Force Majeure: Handling of events beyond reasonable control

18. General Provisions: Standard boilerplate clauses including notices, assignment, and governing law

Optional Sections

1. Service Credits: Defines service level credits and performance incentives, used when specific service levels are critical

2. Source Code Escrow: Provisions for source code escrow arrangements, used when client requires access to source code in specific circumstances

3. Business Continuity: Disaster recovery and business continuity requirements, used for business-critical applications

4. Third Party Contracts: Management of third-party licenses and contracts, used when third-party software is incorporated

5. Staff and Key Personnel: Requirements for specific personnel or teams, used when particular expertise is essential

6. Knowledge Transfer: Provisions for training and knowledge transfer, used when client plans to maintain software internally

7. Open Source Software: Management of open source components, used when open source software is part of the solution

8. Export Control: Export control compliance, used for international projects or restricted technologies

Suggested Schedules

1. Schedule 1 - Services Description: Detailed description of software development services and methodologies

2. Schedule 2 - Service Levels: Performance metrics, service levels, and measurement criteria

3. Schedule 3 - Charges: Detailed pricing, payment structure, and rate cards

4. Schedule 4 - Project Plan: Project timeline, milestones, and deliverables

5. Schedule 5 - Technical Requirements: Technical specifications and requirements

6. Schedule 6 - Testing Procedures: Detailed testing methodology and acceptance criteria

7. Schedule 7 - Security Requirements: Information security standards and requirements

8. Schedule 8 - Change Control Procedures: Detailed procedures for managing changes

9. Appendix A - Form of Change Order: Template for documenting and approving changes

10. Appendix B - Key Personnel: List of key personnel and their roles

11. Appendix C - Approved Subcontractors: List of approved subcontractors if applicable

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓÆµ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions

















































Clauses








































Relevant Industries

Technology

Financial Services

Healthcare

Retail

Manufacturing

Education

Telecommunications

Professional Services

E-commerce

Media and Entertainment

Insurance

Banking

Logistics

Government

Real Estate

Relevant Teams

Legal

Information Technology

Procurement

Risk & Compliance

Information Security

Finance

Operations

Project Management Office

Software Development

Commercial

Vendor Management

Data Protection

Technical Architecture

Relevant Roles

Chief Technology Officer

Head of Legal

IT Director

Software Development Manager

Procurement Manager

Contract Manager

Legal Counsel

Chief Information Officer

Project Manager

Information Security Officer

Risk Manager

Compliance Officer

Technical Architect

Commercial Director

Operations Director

Chief Financial Officer

Data Protection Officer

Vendor Management Lead

Industries










Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

SLA Itsm

An IT Service Management SLA template under Hong Kong law, defining service standards and operational procedures between IT providers and clients.

find out more

SLA For P1

Hong Kong-governed Service Level Agreement defining standards and commitments for Priority 1 (highest priority) services and incident management.

find out more

SLA Call

Hong Kong-governed Service Level Agreement for call services, defining performance standards and operational requirements for telephone-based customer support services.

find out more

SLA Base

A Hong Kong law-governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service providers and customers.

find out more

SLA And Sop

A Hong Kong law-governed document that defines service standards, performance metrics, and operational procedures between service provider and recipient.

find out more

Service Level Agreement (Healthcare)

A Hong Kong-governed agreement defining healthcare service delivery standards, performance metrics, and operational requirements between healthcare providers and client organizations.

find out more

Generic NDA Agreement

A Hong Kong law-governed NDA for protecting confidential information in business relationships.

find out more

Expatriate Contract Of Employment

Hong Kong-governed employment contract for expatriate employees, covering comprehensive employment terms, benefits, and international mobility provisions.

find out more

Common Law Partnership Agreement

A Hong Kong law-governed agreement establishing the terms and conditions for a business partnership, including partner rights, obligations, and operational framework.

find out more

Average SLA

A Hong Kong law-governed agreement defining service standards, performance metrics, and remedies for service delivery between provider and customer.

find out more

Shipping Receipt

A Hong Kong law-governed document evidencing carrier's receipt of goods for shipment, containing essential shipping details and terms of carriage.

find out more

Skills Evaluation

A Hong Kong-compliant agreement establishing the framework and procedures for professional skills evaluation and assessment.

find out more

SLA Enterprise

A Hong Kong law-governed enterprise Service Level Agreement defining performance metrics and obligations between service provider and enterprise customer.

find out more

Sla (Healthcare)

Healthcare Service Level Agreement template compliant with Hong Kong healthcare regulations and data protection laws.

find out more

SLA Uptime

A Hong Kong law-governed Service Level Agreement defining guaranteed uptime commitments, measurement methods, and compensation mechanisms between service providers and clients.

find out more

SLA Policy

Hong Kong-governed Service Level Agreement Policy document defining service standards, performance metrics, and mutual obligations between service providers and customers.

find out more

SLA Planning

A Hong Kong-compliant planning framework for establishing service level agreements, defining performance metrics and delivery standards.

find out more

Security Risk Assessment Report

A security risk assessment report that evaluates organizational security posture and provides risk mitigation recommendations, aligned with Hong Kong regulatory requirements and international standards.

find out more

International Travel Permission Declaration Form

A Hong Kong-compliant declaration form authorizing and documenting permission for international travel, meeting both local legal requirements and international standards.

find out more

Service Level Agreement For Building Maintenance

A Hong Kong law-governed agreement defining terms and standards for building maintenance services, including service levels, responsibilities, and compliance requirements.

find out more

SLA Training

A Hong Kong law-governed agreement setting performance standards and terms for professional training service delivery.

find out more

SLA Time For Incidents

A Hong Kong law-governed SLA defining incident response time commitments and management procedures between service providers and customers.

find out more

SLA Storage

A Hong Kong law-governed agreement defining terms, conditions, and performance metrics for data storage services, ensuring service quality and legal compliance.

find out more

SLA Employee

A Hong Kong law-governed employment agreement incorporating service level standards and performance metrics between employer and employee.

find out more

SLA Audit

A Hong Kong law-governed document for conducting systematic audits of Service Level Agreements, ensuring compliance and performance evaluation.

find out more

Guaranteed SLA

A Hong Kong law-governed agreement establishing guaranteed service levels with specific performance metrics and remedies for service failures.

find out more

Bandwidth SLA

A Hong Kong law-governed agreement defining bandwidth service levels, performance metrics, and remedies between service providers and customers.

find out more

Availability SLA

A Hong Kong law-governed agreement establishing guaranteed service availability levels, measurement methods, and compensation mechanisms between service providers and their customers.

find out more

Service Level Agreement For IT Support

Hong Kong-governed IT Support Service Level Agreement defining service standards, performance metrics, and mutual obligations for technology support services.

find out more

Service Invoice

A commercial document compliant with Hong Kong regulations for requesting payment for services rendered, including required business and tax information.

find out more

Performance Review Meeting Minutes

A Hong Kong-compliant document recording performance review meeting outcomes, including performance assessment, goals, and action items.

find out more

Nonprofit Sponsorship Agreement

A Hong Kong law-governed agreement establishing sponsorship terms between a corporate sponsor and a nonprofit organization, detailing financial commitments and mutual obligations.

find out more

Finance Risk Assessment

A regulatory-compliant financial risk assessment document under Hong Kong jurisdiction, analyzing and addressing various financial risks facing an organization.

find out more

Delivery Invoice

A Hong Kong-compliant commercial document that combines delivery confirmation with invoice details, meeting local legal and tax requirements.

find out more

SLA Communication

Hong Kong law-governed Service Level Agreement defining performance metrics and standards for communication services provision.

find out more

Service Level Agreement For Consultants

A Hong Kong-governed agreement defining service levels and performance standards for consulting services, including metrics and delivery requirements.

find out more

Work Letter From Employer

A formal employment letter compliant with Hong Kong employment law that establishes key terms and conditions of employment between employer and employee.

find out more

SLA Vendor

A Hong Kong-governed agreement defining service levels, performance metrics, and remedies between a vendor and customer.

find out more

SLA In Engineering

A Hong Kong law-governed agreement defining engineering service levels, performance metrics, and technical requirements for professional engineering services.

find out more

SLA Agreement

A Hong Kong law-governed agreement defining service delivery standards, performance metrics, and remedies between service provider and recipient.

find out more

Service Level Agreement Terms And Conditions

A Hong Kong law-governed agreement defining service standards, performance metrics, and obligations between service providers and recipients.

find out more

Operating Service Agreement

A Hong Kong law-governed agreement establishing terms for operational service provision, including service scope, performance standards, and compliance requirements.

find out more

Minutes Of Resolution

A Hong Kong corporate document recording formal decisions and resolutions made during board or shareholder meetings, in compliance with Companies Ordinance requirements.

find out more

Logistics Cover Letter With Experience

A Hong Kong-compliant cover letter highlighting proven logistics experience and expertise, tailored for experienced professionals in the logistics sector.

find out more

Internal Offer Letter

A Hong Kong-compliant offer letter for internal employee promotions or transfers, outlining new employment terms and conditions.

find out more

Industrial Partner Agreement

A Hong Kong law-governed agreement establishing partnership terms between industrial entities for technical collaboration and operational cooperation.

find out more

Enterprise Framework Agreement

A Hong Kong law-governed master agreement establishing framework terms for ongoing commercial relationships and future transactions between parties.

find out more

IT Managed Services Contract

A Hong Kong law-governed agreement establishing terms for managed IT services provision, including service levels, data protection, and operational responsibilities.

find out more

Main Contractor And Subcontractor Agreement

A Hong Kong law-governed agreement between main contractor and subcontractor defining construction project terms, responsibilities, and obligations.

find out more

SLA Api

A Hong Kong law-governed Service Level Agreement defining terms, conditions, and performance standards for API service provision and consumption.

find out more

Sales Inspection Report And Exclusive Agency Agreement

A Hong Kong-compliant combined property inspection report and exclusive agency agreement for real estate sales, meeting Estate Agents Ordinance requirements.

find out more

Beneficiary Letter Of Instruction

A Hong Kong-governed formal instruction document from a beneficiary to trustees or executors regarding the management or distribution of trust or estate assets.

find out more

Oil Purchase And Sale Agreement

A Hong Kong law-governed agreement setting out terms for oil sale and purchase, including specifications, pricing, delivery, and regulatory compliance.

find out more

Service Level Agreement Web Development

A Hong Kong law-governed Service Level Agreement for web development services, defining performance metrics, deliverables, and legal compliance requirements.

find out more

Service And Maintenance Agreement

A Hong Kong law-governed agreement setting out terms for provision of maintenance and service support, including service levels, obligations, and commercial terms.

find out more

Hosting Contract

A Hong Kong law-governed agreement establishing terms for hosting services, including service levels, data protection, and security requirements.

find out more

Simple Service Agreement Contract

A straightforward service agreement template governed by Hong Kong law, establishing terms between service providers and clients.

find out more

Market Research Request For Proposal

A Hong Kong-compliant Request for Proposal template for commissioning market research services, incorporating local legal requirements and industry standards.

find out more

SLA For Incident

A Hong Kong-governed Service Level Agreement defining incident management responsibilities, response times, and performance metrics between service provider and customer.

find out more

Service Level Agreement For Website Maintenance

A Hong Kong-governed agreement defining terms and service levels for professional website maintenance services, including performance metrics and compliance requirements.

find out more

Supplier Service Agreement

A Hong Kong law-governed agreement establishing terms and conditions for supplier service provision, including service specifications, performance standards, and commercial terms.

find out more

Default Loan Agreement

A Hong Kong law-governed agreement defining loan default terms, consequences, and remedial actions available to lenders.

find out more

Application Support SLA

A Hong Kong law-governed agreement defining service levels and performance metrics for application support services, including response times and problem resolution procedures.

find out more

Service Level Agreement Between Departments

Hong Kong-compliant Service Level Agreement template for establishing service standards and operational procedures between government departments.

find out more

Late Rent Eviction Notice

A Hong Kong-compliant legal notice issued to tenants for terminating a lease due to unpaid rent, requiring payment or vacation of the premises.

find out more

Service Level Agreement Contract

A Hong Kong law-governed agreement defining service delivery standards, performance metrics, and mutual obligations between service providers and recipients.

find out more

IT Security Risk Assessment Report

A detailed evaluation of an organization's IT security risks and recommendations for improvement, compliant with Hong Kong's data protection and cybersecurity regulations.

find out more

Cloud Managed Services Agreement

A Hong Kong law-governed agreement establishing terms for managed cloud services provision, including service levels, data protection, and commercial terms.

find out more

Application SLA

A Hong Kong-governed agreement defining performance standards and service levels for application services, including metrics, support obligations, and remedies under Hong Kong law.

find out more

Volunteer Waiver Form

A Hong Kong law-governed waiver form establishing terms for voluntary service and liability release between volunteers and organizations.

find out more

Marketing Rights Agreement

A Hong Kong law-governed agreement establishing terms for granting and exercising marketing rights between parties, including usage permissions and regulatory compliance.

find out more

MSA Agreement

A Hong Kong law-governed Master Services Agreement establishing the framework for ongoing service provision relationships between parties.

find out more

Minimum Hours Contract

A Hong Kong law-governed contract establishing guaranteed minimum working hours between employer and employee, ensuring regular income while maintaining scheduling flexibility.

find out more

SLA In Supply Chain

A Hong Kong law-governed Service Level Agreement establishing performance standards and metrics for supply chain operations.

find out more

SLA Banking

A Hong Kong law-governed Service Level Agreement for banking services, defining performance standards and regulatory compliance requirements under HKMA oversight.

find out more

Outright Purchase Agreement

A Hong Kong law-governed agreement for the complete transfer of ownership of goods or assets from seller to buyer for an agreed price.

find out more

SLA Agency

A Hong Kong-governed agreement establishing service level standards and metrics for agency relationships, with defined performance requirements and remedies.

find out more

Meeting Confidentiality Agreement

A Hong Kong law-governed agreement protecting confidential information disclosed during business meetings.

find out more

Item Release Form

A Hong Kong law-governed document that formalizes the transfer of items between parties, establishing terms and documenting the transfer process.

find out more

Insurance Release Form

A Hong Kong-governed legal document that finalizes an insurance claim settlement and releases the insurer from further liability upon payment.

find out more

Critical Incident Report Form

A standardized form for documenting and reporting critical incidents in compliance with Hong Kong's regulatory requirements and safety standards.

find out more

Government Non Disclosure Agreement

A Hong Kong government-specific NDA for protecting confidential information shared with third parties, aligned with Hong Kong's legal framework and government requirements.

find out more

Response Letter To A Complaint Against An Employee

A formal response letter addressing employee complaints under Hong Kong employment law, detailing investigation findings and proposed actions.

find out more

Ordinary Resolution Of Shareholders

A Hong Kong corporate document recording shareholders' decisions passed by simple majority vote, used for routine business matters under Hong Kong Companies Ordinance.

find out more

Guaranteed Sale Agreement

A Hong Kong law-governed agreement establishing a guaranteed sale arrangement with third-party assurance of transaction completion.

find out more

Demo Evaluation Form

A Hong Kong-compliant form for structured evaluation of product or service demonstrations, incorporating local data privacy requirements.

find out more

SaaS End User License Agreement

A Hong Kong law-governed agreement setting out terms and conditions for accessing and using software-as-a-service solutions.

find out more

Master Service Agreement Software Development

A Hong Kong law-governed master agreement establishing the framework for ongoing software development services between a provider and client.

find out more

Maintenance Service Level Agreement

A Hong Kong law-governed agreement setting out maintenance service obligations, performance standards, and service levels between a service provider and customer.

find out more

Plagiarism Declaration Form

A Hong Kong law-governed declaration form where individuals certify the originality of their submitted work and compliance with academic integrity standards.

find out more

IP Ownership Agreement

A Hong Kong law-governed agreement for transferring intellectual property rights between parties, including comprehensive provisions for ownership, warranties, and enforcement.

find out more

Import Letter Of Credit

A Hong Kong-governed banking instrument that guarantees payment from an importer to an exporter in international trade transactions, subject to document compliance.

find out more

Incident Response Form

A comprehensive incident response documentation form aligned with Hong Kong's regulatory requirements for recording and managing security incidents and data breaches.

find out more

Quality Assurance Evaluation Form

A Hong Kong-compliant quality assurance evaluation form for systematic assessment of products, services, or processes against established quality standards and local regulations.

find out more

Production Services Agreement

A Hong Kong law-governed agreement defining terms and conditions for delivery of production services, including scope, deliverables, timelines, and payment terms.

find out more

Monthly Retainer Consulting Agreement

A Hong Kong law-governed agreement establishing terms for ongoing consulting services provided on a monthly retainer basis.

find out more

Backup Service Level Agreement

A Hong Kong law-governed agreement defining backup service terms, performance metrics, and compliance requirements between service providers and customers.

find out more

User Experience Cover Letter

A formal job application document for UX positions in Hong Kong, highlighting the applicant's user experience expertise and professional qualifications.

find out more

Social Media Release Form

A Hong Kong law-governed agreement granting permission to use personal content on social media platforms, addressing privacy and intellectual property rights.

find out more

Service Level Agreement 99.9 Uptime

Hong Kong-governed Service Level Agreement establishing 99.9% uptime commitment with defined metrics and remedies.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: /our-research
Oops! Something went wrong while submitting the form.

³Ò±ð²Ô¾±±ð’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our for more details and real-time security updates.