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1. Security Requirements: Detailed security obligations when handling sensitive data or accessing client systems

2. Service Levels: Specific performance metrics and remedies when services involve ongoing maintenance or support

3. Business Continuity: Disaster recovery and business continuity requirements for critical services

4. Personnel: Requirements for service provider staff when on-site work or specific qualifications are needed

5. Audit Rights: Client audit rights when required by regulatory requirements or risk profile

6. Source Code Escrow: Source code escrow arrangements when software is business-critical

7. Language Requirements: Bilingual contract requirements for Quebec-based parties

8. Export Control: Export control compliance for international data transfers or service delivery

9. Open Source Software: Open source software usage and compliance requirements

1. Schedule A - Service Descriptions: Detailed description of available service categories

2. Schedule B - Rate Card: Standard rates for services and resources

3. Schedule C - Service Levels: Detailed service level metrics and measurement

4. Schedule D - Security Requirements: Technical and organizational security measures

5. Schedule E - Form of Statement of Work: Template for project-specific statements of work

6. Schedule F - Approved Subcontractors: List of pre-approved subcontractors if applicable

7. Schedule G - Testing and Acceptance: Testing procedures and acceptance criteria

8. Schedule H - Support and Maintenance: Terms for ongoing support and maintenance services

9. Appendix 1 - Technical Standards: Required technical standards and specifications

10. Appendix 2 - Change Control Procedure: Process for managing changes to services or deliverables