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Client Service Agreement for New Zealand

Client Service Agreement Template for New Zealand

A Client Service Agreement is a legally binding document used in New Zealand that establishes the formal relationship between a service provider and their client. This agreement outlines the scope of services, terms and conditions, payment terms, and mutual obligations of both parties. Governed by New Zealand law, particularly the Contract and Commercial Law Act 2017, this document ensures compliance with local regulations while protecting both parties' interests. It includes essential provisions for service delivery, intellectual property rights, confidentiality, liability limitations, and dispute resolution mechanisms, all tailored to meet New Zealand's legal requirements and business practices.

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What is a Client Service Agreement?

The Client Service Agreement serves as the cornerstone document for professional service relationships in New Zealand's business environment. This agreement is essential when any business or individual provides professional services to clients, requiring a formal framework for the engagement. The document addresses key aspects such as service scope, delivery terms, payment conditions, and professional obligations, while ensuring compliance with New Zealand legislation including the Contract and Commercial Law Act 2017, Fair Trading Act 1986, and Privacy Act 2020. A well-structured Client Service Agreement is particularly crucial for protecting both parties' interests, establishing clear expectations, and providing a solid foundation for successful business relationships in the New Zealand market.

What sections should be included in a Client Service Agreement?

1. Parties: Identifies and provides full legal details of all parties to the agreement

2. Background: Sets out the context and purpose of the agreement, including brief description of the business relationship

3. Definitions and Interpretation: Defines key terms used throughout the agreement and establishes rules for interpretation

4. Term and Commencement: Specifies the duration of the agreement and when it becomes effective

5. Services: Describes the core services to be provided, including scope and deliverables

6. Fees and Payment: Details the fee structure, payment terms, and invoicing procedures

7. Service Provider's Obligations: Lists the key responsibilities and commitments of the service provider

8. Client's Obligations: Specifies the client's responsibilities and commitments

9. Intellectual Property: Addresses ownership and usage rights of intellectual property

10. Confidentiality: Sets out obligations regarding confidential information

11. Privacy and Data Protection: Addresses handling of personal information in compliance with Privacy Act 2020

12. Liability and Indemnity: Defines limitations of liability and indemnification obligations

13. Termination: Specifies circumstances and procedures for ending the agreement

14. Dispute Resolution: Outlines the process for resolving disputes

15. General Provisions: Includes standard boilerplate clauses such as notices, assignment, and governing law

16. Execution: Signature blocks and execution details

What sections are optional to include in a Client Service Agreement?

1. Service Levels: Include when specific performance metrics or service levels need to be maintained

2. Change Control: Include for projects where scope or specifications might need adjustment

3. Insurance: Include when specific insurance requirements need to be maintained

4. Security Requirements: Include when handling sensitive data or accessing client systems

5. Business Continuity: Include when service continuity is critical to the client

6. Compliance with Standards: Include when specific industry standards or certifications must be maintained

7. Key Personnel: Include when specific individuals are crucial to service delivery

8. Transition Services: Include when complex onboarding or exit transitions are required

9. Force Majeure: Include when specific events beyond parties' control need to be addressed

What schedules should be included in a Client Service Agreement?

1. Schedule 1 - Services Description: Detailed description of services, methodologies, and deliverables

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Specific performance metrics, measurement methods, and remedies

4. Schedule 4 - Key Personnel: Details of key team members and their roles

5. Schedule 5 - Required Insurance: Specific insurance types and coverage levels

6. Appendix A - Change Request Form: Template for requesting and documenting changes to services

7. Appendix B - Report Templates: Standard templates for required reporting

8. Appendix C - Security Protocols: Detailed security requirements and procedures

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

New Zealand

Publisher

Ƶ

Document Type

Service Agreement

Cost

Free to use
Relevant legal definitions



































Clauses




































Relevant Industries

Professional Services

Information Technology

Consulting

Financial Services

Business Advisory

Marketing and Advertising

Engineering

Healthcare Services

Education and Training

Legal Services

Real Estate Services

Construction Services

Environmental Services

Human Resources

Management Consulting

Relevant Teams

Legal

Operations

Business Development

Sales

Client Services

Compliance

Risk Management

Contract Administration

Project Management

Account Management

Service Delivery

Commercial

Relevant Roles

Chief Executive Officer

Managing Director

Business Development Manager

Contract Manager

Legal Counsel

Operations Manager

Project Manager

Account Manager

Service Delivery Manager

Commercial Manager

Compliance Officer

Risk Manager

Business Owner

Department Head

Chief Operating Officer

Sales Director

Client Relations Manager

Industries









Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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