The Client Service Agreement serves as the primary contractual framework for professional service relationships in Austria, establishing clear parameters for service delivery, performance standards, and mutual obligations. This document is essential when engaging external service providers or establishing ongoing professional service relationships, ensuring compliance with Austrian civil law, commercial regulations, and EU requirements including GDPR. The agreement is particularly crucial for businesses operating in Austria's service sector, providing a legally sound foundation for B2B and B2C service relationships while incorporating necessary protections and obligations for both parties. The document's structure and content reflect specific Austrian legal requirements while maintaining practical commercial utility.
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1. Parties: Identification and details of the service provider and client, including registration numbers and authorized representatives
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions and Interpretation: Definitions of key terms and interpretation rules for the agreement
4. Scope of Services: Detailed description of services to be provided, including service levels and delivery timeframes
5. Term and Commencement: Duration of the agreement and conditions for commencement
6. Fees and Payment Terms: Pricing structure, payment schedule, invoicing requirements, and late payment consequences
7. Service Provider's Obligations: Key responsibilities and commitments of the service provider
8. Client's Obligations: Key responsibilities and commitments of the client, including cooperation requirements
9. Data Protection and Confidentiality: GDPR compliance measures and confidentiality obligations
10. Intellectual Property Rights: Ownership and usage rights of pre-existing and created IP
11. Liability and Indemnification: Limitation of liability and indemnification provisions compliant with Austrian law
12. Termination: Termination rights, notice periods, and consequences of termination
13. Force Majeure: Events constituting force majeure and consequences
14. General Provisions: Standard clauses including notices, assignment, severability, and entire agreement
15. Governing Law and Jurisdiction: Austrian law as governing law and jurisdiction for disputes
1. Service Level Agreement (SLA): Detailed service levels and performance metrics, used when specific performance standards need to be measured
2. Change Management: Procedures for requesting and implementing changes to services, used in complex or long-term service arrangements
3. Business Continuity and Disaster Recovery: Required for critical services or when handling sensitive data
4. Compliance with Industry Standards: Include when specific industry regulations or standards must be met
5. Personnel Requirements: Used when specific qualifications or security clearances are required for service delivery
6. Insurance Requirements: Detailed insurance obligations, particularly relevant for high-risk services
7. Audit Rights: Include when client requires rights to audit service provider's operations or compliance
8. Subcontracting: Rules and restrictions on subcontracting, important for complex service arrangements
1. Schedule 1 - Service Description: Detailed technical specifications and scope of services
2. Schedule 2 - Fee Schedule: Detailed pricing, rate cards, and payment terms
3. Schedule 3 - Service Levels: Specific performance metrics, measurement methods, and remedies
4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and security measures
5. Schedule 5 - Contact Details: Key contacts and escalation procedures
6. Appendix A - Technical Requirements: Technical specifications and requirements for service delivery
7. Appendix B - Change Request Form: Standard form for requesting and documenting service changes
8. Appendix C - Acceptance Testing Procedures: Procedures and criteria for accepting deliverables
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Professional Services
Management Consulting
Financial Services
Business Process Outsourcing
Legal Services
Marketing and Advertising
Engineering Services
Healthcare Services
Education and Training
Relevant Teams
Legal
Procurement
Operations
Commercial
Sales
Compliance
Risk Management
Finance
Business Development
Service Delivery
Account Management
Relevant Roles
Legal Counsel
Contract Manager
Procurement Manager
Business Development Manager
Account Executive
Operations Director
Compliance Officer
Risk Manager
Project Manager
Service Delivery Manager
Chief Financial Officer
Commercial Director
Sales Director
Chief Operating Officer
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