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1. Service Levels: Specific performance metrics and standards, used when quantifiable service levels are required

2. Change Control: Procedures for managing changes to services or terms, useful for long-term or complex service arrangements

3. Insurance: Specific insurance requirements, important for high-risk services

4. Staff and Subcontracting: Rules regarding personnel and subcontractors, relevant when service delivery involves multiple parties

5. Non-Competition: Restrictions on competitive activities, important for sensitive or specialized services

6. Local Content Requirements: Compliance with Nigerian local content laws, relevant for certain regulated industries

7. Exit Management: Detailed procedures for contract conclusion, important for complex service arrangements

8. Business Continuity: Disaster recovery and business continuity requirements, crucial for essential services

9. Environmental Compliance: Environmental protection obligations, relevant for services with environmental impact

1. Schedule 1 - Service Description: Detailed specification of services to be provided

2. Schedule 2 - Fees and Payment Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels and KPIs: Specific performance metrics and measurement criteria

4. Schedule 4 - Key Personnel: Details of key staff members assigned to the services

5. Schedule 5 - Client Dependencies: List of items, information, or access to be provided by the client

6. Schedule 6 - Required Insurance Coverage: Specific insurance types and coverage levels required

7. Appendix A - Form of Change Order: Template for documenting agreed changes to services

8. Appendix B - Compliance Requirements: Detailed regulatory and compliance obligations

9. Appendix C - Reports and Documentation: Templates and requirements for service reporting