¶¶Òõ¶ÌÊÓÆµ

Marketing Service Level Agreement Template for Malaysia

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Marketing Service Level Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Marketing Service Level Agreement

"I need a Marketing Service Level Agreement for my e-commerce retail business, focusing heavily on social media marketing and influencer campaigns, with specific KPIs for engagement rates and conversion tracking across multiple platforms."

Document background
The Marketing Service Level Agreement is essential for businesses operating in Malaysia that engage external marketing service providers or agencies. This document is particularly relevant in today's digital age where marketing services require precise measurement and accountability. It sets clear expectations for service delivery, performance standards, and reporting requirements while ensuring compliance with Malaysian legislation, including the Contracts Act 1950, Personal Data Protection Act 2010, and relevant marketing regulations. The agreement is designed to protect both service providers and clients by clearly defining service scope, deliverables, KPIs, and remedies for non-performance, while accommodating the unique aspects of the Malaysian market and business culture.
Suggested Sections

1. Parties: Identification and details of the service provider and client, including registered addresses and company registration numbers

2. Background: Context of the agreement, brief description of the parties' businesses, and purpose of the marketing services arrangement

3. Definitions: Detailed definitions of technical terms, marketing-specific terminology, and key concepts used throughout the agreement

4. Scope of Services: Comprehensive outline of marketing services to be provided, including specific channels, campaigns, and deliverables

5. Service Levels: Detailed performance metrics, KPIs, and quality standards for the marketing services

6. Response Times: Specified timeframes for different types of marketing requests and deliverables

7. Responsibilities: Detailed obligations of both parties, including client's obligations to provide necessary materials and approvals

8. Reporting and Review: Requirements for regular performance reporting, review meetings, and monitoring procedures

9. Fees and Payment: Payment terms, fee structure, and billing procedures

10. Intellectual Property Rights: Ownership and usage rights of marketing materials, content, and campaigns

11. Confidentiality: Protection of confidential information and trade secrets

12. Data Protection: Compliance with PDPA 2010 and data handling procedures

13. Term and Termination: Duration of agreement, renewal terms, and termination conditions

14. Dispute Resolution: Procedures for handling disputes and applicable jurisdiction

Optional Sections

1. Social Media Management: Specific terms for social media management services, used when social media marketing is part of the scope

2. Content Creation: Detailed terms for content creation services, including approval processes and revision limits

3. Crisis Management: Procedures for handling marketing-related crisis situations, recommended for high-profile clients

4. International Marketing: Additional terms for cross-border marketing activities, needed when targeting multiple countries

5. Agency of Record: Specific terms when the service provider is designated as the primary marketing agency

6. Performance Incentives: Bonus structures and performance-based incentives, optional for performance-driven agreements

7. Third-Party Vendors: Terms governing the engagement of subcontractors or third-party service providers

8. Client Training: Provisions for training client's staff on marketing tools or platforms

Suggested Schedules

1. Schedule A - Service Specifications: Detailed breakdown of all marketing services and deliverables

2. Schedule B - Service Level Requirements: Specific KPIs, metrics, and performance standards

3. Schedule C - Fee Schedule: Detailed pricing structure, rates, and payment terms

4. Schedule D - Approved Subcontractors: List of pre-approved third-party vendors and subcontractors

5. Appendix 1 - Reporting Templates: Standard templates for performance reporting and analytics

6. Appendix 2 - Brand Guidelines: Client's branding requirements and style guides

7. Appendix 3 - Communication Protocols: Procedures for routine communications and escalations

8. Appendix 4 - Change Request Process: Procedures for requesting and implementing service changes

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓÆµ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions




















































Clauses








































Relevant Industries

Retail

E-commerce

Financial Services

Technology

Healthcare

Education

Manufacturing

Hospitality

Real Estate

Professional Services

Consumer Goods

Telecommunications

Entertainment

Food and Beverage

Automotive

Relevant Teams

Marketing

Legal

Procurement

Communications

Digital Marketing

Brand Management

Content Creation

Social Media

Marketing Analytics

Client Services

Business Development

Compliance

Finance

Operations

Relevant Roles

Chief Marketing Officer

Marketing Director

Brand Manager

Digital Marketing Manager

Content Marketing Manager

Marketing Operations Manager

Procurement Manager

Legal Counsel

Contracts Manager

Marketing Agency Director

Account Director

Business Development Manager

Marketing Analytics Manager

Social Media Manager

Communications Director

Industries









Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Incident Resolution Time SLA

A Malaysian law-governed agreement defining incident resolution time commitments and service level requirements between service providers and their clients.

find out more

Ecommerce SLA

Malaysian-law governed Service Level Agreement for e-commerce operations, defining performance metrics and service standards under Malaysian regulations.

find out more

SLA Type

A Malaysian-law governed Service Level Agreement defining service standards, performance metrics, and delivery commitments between service provider and recipient.

find out more

SLA Telecom

A Malaysian law-governed telecommunications Service Level Agreement defining service standards, performance metrics, and regulatory compliance requirements for telecommunications services.

find out more

SLA Site

A Malaysian-law governed Site Service Level Agreement defining service standards and performance metrics for site-specific services.

find out more

SLA For Problem Management

A Malaysian law-governed Service Level Agreement defining problem management processes, response times, and resolution targets for IT services.

find out more

Managed Services Service Level Agreement

A Malaysian law-governed Service Level Agreement defining performance standards and operational requirements for managed services arrangements.

find out more

Defect Resolution SLA

A Malaysian law-governed Service Level Agreement specifying defect resolution requirements, timelines, and remediation procedures for technical systems.

find out more

Average SLA

A Malaysian-law governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.

find out more

SLA Delivery Time

A Malaysian law-governed Service Level Agreement establishing delivery time commitments, performance metrics, and remedies for logistics services.

find out more

SLA Enterprise

Malaysian-compliant enterprise Service Level Agreement template establishing service commitments and performance metrics between service providers and enterprise customers.

find out more

Maintenance SLA

A Malaysian law-governed agreement setting out terms and performance standards for maintenance services, including service levels, responsibilities, and remedies.

find out more

Tier 3 SLA

Malaysian-law governed Tier 3 SLA defining expert-level technical support services and performance standards for mission-critical systems.

find out more

SLA Uptime

A Malaysian law-governed Service Level Agreement defining uptime commitments, measurement methods, and compensation mechanisms for service interruptions.

find out more

Task SLA

A Malaysian-law governed agreement defining performance metrics and service standards for specific operational tasks, including measurement criteria and compliance requirements.

find out more

SLA Storage

A Malaysian-law governed Service Level Agreement for storage services, defining performance metrics and obligations between storage providers and clients.

find out more

SLA Server Uptime

A Malaysian law-governed Service Level Agreement defining server uptime commitments, performance metrics, and compensation mechanisms for service disruptions.

find out more

SLA Level 1

Malaysian law-compliant Service Level Agreement template establishing basic service delivery commitments and performance metrics between provider and customer.

find out more

SLA In System Design

A Malaysian-law governed Service Level Agreement defining performance metrics and standards for system design services, ensuring compliance with local digital service regulations.

find out more

SLA 99.999 Downtime

A Malaysian law-governed Service Level Agreement (SLA) ensuring 99.999% service availability with strict uptime requirements and compliance measures.

find out more

SLA 8x5

A Malaysian law-governed Service Level Agreement for 8x5 business hours support, defining service standards and performance metrics.

find out more

ShIPping SLA

Malaysian law-compliant Service Level Agreement template for shipping services, defining performance standards and operational requirements for maritime transportation.

find out more

Service Level Agreement In Crm

A Malaysian law-governed agreement defining service levels and performance standards for CRM system services, including compliance with local data protection regulations.

find out more

Service Level Agreement Graphic Design

Malaysian-law governed Service Level Agreement for graphic design services, outlining service standards, deliverables, and performance metrics.

find out more

Security Level Agreement

A Malaysian law-governed agreement establishing security standards and compliance requirements between parties, including data protection and cybersecurity measures.

find out more

Quality SLA

A Malaysian law-governed Quality Service Level Agreement defining service standards, metrics, and compliance requirements between service provider and recipient.

find out more

Performance SLA

A Malaysian-law governed agreement defining service performance standards, metrics, and compliance requirements between service providers and recipients.

find out more

Office SLA

A Malaysian-law governed Service Level Agreement defining performance standards and operational requirements for office services delivery.

find out more

Latency SLA

A Malaysian law-governed Service Level Agreement specifying latency commitments, measurement methods, and remedies for digital service performance.

find out more

Finance SLA

A Malaysian law-governed Service Level Agreement defining performance standards and operational requirements for financial services delivery, aligned with local financial regulations.

find out more

Email SLA

A Malaysian-compliant Service Level Agreement defining performance standards and obligations for email services, governed by Malaysian law.

find out more

Downtime SLA

A Malaysian law-governed Service Level Agreement defining system availability commitments, downtime limits, and remedies for service disruptions.

find out more

Development SLA

A Malaysian-law governed agreement setting performance standards and deliverables for software development services, combining SLA metrics with development requirements.

find out more

Demo SLA

A Malaysian law-governed Service Level Agreement defining service standards, performance metrics, and accountability measures between service provider and customer.

find out more

Monthly SLA

Malaysian-compliant monthly Service Level Agreement template establishing service standards and performance metrics between providers and clients.

find out more

Manage SLA

A Malaysian-compliant contract for managing service level agreements, including performance metrics and reporting requirements under Malaysian law.

find out more

Delivery SLA

A Malaysian law-governed agreement setting delivery service levels between logistics providers and customers, including performance metrics and quality standards.

find out more

Data Slas

A Malaysian law-governed agreement defining service levels and requirements for data-related services, ensuring compliance with local data protection regulations.

find out more

Daily SLA

A Malaysian-law governed agreement establishing daily service performance standards, metrics, and compliance requirements between service providers and recipients.

find out more

Cloud Storage SLA

A Malaysian-compliant Service Level Agreement for cloud storage services, defining performance metrics and data protection standards.

find out more

Bandwidth SLA

A Malaysian-compliant Service Level Agreement defining guaranteed bandwidth service levels, performance metrics, and remedies between service providers and customers.

find out more

Availability SLA

Malaysian-law governed Availability SLA defining service uptime commitments, measurements, and remedies between service provider and customer.

find out more

SLA For Software Development

A Malaysian law-governed SLA defining terms, conditions, and service levels for custom software development services.

find out more

IT Service Level Agreement

A Malaysian-law governed agreement defining IT service delivery terms, performance standards, and compliance requirements between provider and customer.

find out more

Service Level Agreement Between Two Companies

A Malaysian law-governed Service Level Agreement defining service standards and obligations between two companies, with specific performance metrics and compliance requirements.

find out more

Vulnerability SLA

A Malaysian law-governed SLA defining terms and metrics for vulnerability management services, aligned with local cybersecurity regulations.

find out more

Software As A Service Service Level Agreement

Malaysian-law governed agreement defining service levels and performance commitments for Software as a Service provision, including support and data protection requirements.

find out more

SLA For Development Projects

Malaysian-compliant Service Level Agreement template for development projects, establishing performance metrics and delivery standards under Malaysian law.

find out more

MSP Service Level Agreement

A Malaysian-law governed service level agreement between an MSP and client organization defining IT service delivery terms, performance metrics, and compliance requirements.

find out more

Firewall SLA

Malaysian-compliant service level agreement for firewall security services, defining performance standards and operational requirements under Malaysian law.

find out more

Enterprise SLA

A Malaysian law-governed enterprise service level agreement defining performance metrics and service standards for corporate service arrangements.

find out more

Dynamic SLA

A Malaysian law-governed Dynamic Service Level Agreement for managing evolving service performance standards and metrics between parties.

find out more

Standard Uptime SLA

Malaysian-law compliant Service Level Agreement template for establishing and managing service uptime commitments and performance standards.

find out more

SLA Vendor

A Malaysian law-governed Service Level Agreement defining performance standards and obligations between a vendor and client, with specific service metrics and compliance requirements.

find out more

SLA In Engineering

Malaysian-compliant engineering services SLA template incorporating local engineering standards and regulatory requirements.

find out more

SLA Agreement

A Malaysian law-governed Service Level Agreement defining service delivery standards, performance metrics, and mutual obligations between service provider and customer.

find out more

Service Level Agreement Pricing

A Malaysian-law governed agreement establishing service level commitments and pricing structures for professional service delivery arrangements.

find out more

Marketing Service Level Agreement

Malaysian-compliant marketing service level agreement template establishing performance metrics and service standards for marketing services delivery.

find out more

Interdepartmental SLA

A Malaysian-law governed internal agreement defining service standards and responsibilities between departments within an organization.

find out more

High Availability SLA

Malaysian-compliant High Availability Service Level Agreement template for mission-critical systems and services, incorporating local legal requirements and performance standards.

find out more

It Department SLA

A Malaysian-compliant Service Level Agreement defining IT Department service delivery standards and performance metrics for internal business units.

find out more

Contact Center SLA

A Malaysian-law governed Service Level Agreement specifying terms, conditions, and performance metrics for contact center operations.

find out more

SLA Service License Agreement

A Malaysian-law governed agreement defining service levels, performance standards, and obligations between service provider and customer.

find out more

HR SLA

A service level agreement for HR services delivery in Malaysia, defining performance standards and compliance requirements under Malaysian employment law.

find out more

Recruiting SLA

A Malaysian-law governed agreement setting out terms and performance metrics between a recruitment agency and client company for recruitment services.

find out more

SLA For Cleaning Services

A Malaysian-law governed Service Level Agreement defining terms, standards, and requirements for professional cleaning services.

find out more

Production SLA

Malaysian-law governed Production SLA defining performance metrics and quality standards for manufacturing and industrial operations.

find out more

Current SLA

A Malaysian law-governed Service Level Agreement defining service standards, performance metrics, and delivery requirements between service providers and recipients.

find out more

Insurance SLA

A Malaysian law-governed Service Level Agreement establishing performance standards and operational requirements for insurance services, compliant with local regulatory framework.

find out more

Resolution SLA

A Malaysian-law governed agreement defining service issue resolution commitments, timeframes, and procedures between service providers and recipients.

find out more

System Availability SLA

A Malaysian law-governed Service Level Agreement defining system availability commitments, metrics, and remedies for critical technology services.

find out more

SLA Data Analytics

Malaysian-compliant Service Level Agreement for Data Analytics services, incorporating local data protection requirements and service delivery standards.

find out more

Simple Service Level Agreement

A Malaysian law-governed agreement defining service standards, performance metrics, and obligations between service provider and recipient.

find out more

Service Availability SLA

A Malaysian law-governed agreement defining service availability commitments, performance metrics, and remedies between service providers and customers.

find out more

Customer Service Level Agreement

A Malaysian-law governed agreement defining service delivery standards, metrics, and obligations between service provider and customer.

find out more

SLA For Incident

Malaysian-law governed Service Level Agreement specifying incident management services, response times, and performance metrics.

find out more

Delivery Service Level Agreement

A Malaysian law-governed agreement establishing service levels and operational standards between delivery service providers and their clients.

find out more

Application Support SLA

A Malaysian-law governed Service Level Agreement for application support services, defining service levels, responsibilities, and performance metrics.

find out more

Service Level Agreement In Bpo

A Malaysian law-governed agreement defining terms, conditions, and performance metrics for business process outsourcing services between a service provider and client.

find out more

Service Level Agreement Between Departments

A Malaysian law-compliant internal service level agreement template for establishing service delivery standards and accountability between departments within an organization.

find out more

SLA Supplier

Malaysian-law compliant Service Level Agreement template for supplier relationships, defining service standards and performance metrics.

find out more

SLA For Tickets

A Malaysian-compliant Service Level Agreement defining performance metrics and obligations for ticket management and support services.

find out more

SLA Distribution

Malaysian law-governed service level agreement for distribution services, establishing performance metrics and quality standards for distribution relationships.

find out more

User Level Agreement

A Malaysian-law governed agreement defining terms and conditions for software or digital service usage, incorporating local electronic commerce and data protection requirements.

find out more

Application SLA

A Malaysian law-governed Service Level Agreement defining performance metrics and service standards for application services.

find out more

SLA Digital Marketing

A Malaysian law-governed Service Level Agreement outlining terms, metrics, and standards for digital marketing services delivery.

find out more

Internet SLA

A Malaysian-law governed agreement defining internet service levels, performance guarantees, and support standards for internet service provision in Malaysia.

find out more

Help Desk Service Level Agreement

A Malaysian law-governed agreement establishing terms and performance metrics for help desk support services, including service levels and operational procedures.

find out more

SLA In Supply Chain

A Malaysian law-governed Service Level Agreement defining performance standards and operational requirements for supply chain services.

find out more

SLA Banking

Malaysian banking Service Level Agreement template compliant with Bank Negara Malaysia regulations, defining service standards and operational requirements for financial institutions.

find out more

Government Service Level Agreement

A Malaysian government contract defining service delivery standards, performance metrics, and compliance requirements between a government agency and service provider.

find out more

SLA Agency

Malaysian-law governed SLA Agency agreement defining service levels and performance standards between a principal and agent.

find out more

Service Level Agreement Website

A Malaysian-law governed agreement defining service levels and obligations for website hosting and maintenance services.

find out more

Service Level Agreement Uptime

Malaysian law-compliant Service Level Agreement template focusing on system uptime commitments and availability management.

find out more

Guaranteed Uptime SLA

A Malaysian law-governed service level agreement establishing guaranteed uptime commitments with specific performance metrics and compensation mechanisms for service interruptions.

find out more

Customer Based Service Level Agreement

A Malaysian law-governed agreement defining service standards, performance metrics, and obligations between service provider and customer.

find out more

Minimum Service Level Agreement

A Malaysian law-governed agreement establishing minimum service levels, performance metrics, and compliance requirements between service providers and recipients.

find out more

Social Media SLA

A Malaysian-compliant Service Level Agreement for social media management services, establishing performance metrics and quality standards while adhering to local regulations.

find out more

Outsourcing Service Level Agreement

Malaysian-law governed agreement establishing service levels and operational requirements for outsourcing arrangements.

find out more

Logistics Service Level Agreement

Malaysian-law governed logistics service level agreement template covering performance metrics, operational requirements, and compliance standards.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: /our-research
Oops! Something went wrong while submitting the form.

³Ò±ð²Ô¾±±ð’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our for more details and real-time security updates.