This High Availability SLA template is designed for use in Indonesia when establishing service level commitments for critical IT systems and infrastructure where maximum system availability is essential. The document incorporates requirements from Indonesian electronic system regulations, particularly Government Regulation No. 71 of 2019 and the ITE Law, while addressing technical specifications for service availability, performance metrics, and remedy mechanisms. It is typically used for mission-critical services where system downtime could result in significant business impact, financial loss, or operational disruption. The agreement includes comprehensive monitoring requirements, reporting obligations, and service credit calculations, making it suitable for complex IT service arrangements requiring stringent uptime guarantees.
Create a bespoke document in minutes, or upload and review your own.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Get your first 2 documents free
Your data doesn't train Genie's AI
You keep IP ownership of your information
Key Requirements PROMPT example:
High Availability SLA
"I need a High Availability SLA for a cloud-based financial services platform in Indonesia, requiring 99.99% uptime, with specific provisions for data security compliance and penalties for service disruptions affecting payment processing."
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
1. Parties: Identification of the service provider and customer, including their legal registration details as required by Indonesian law
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Detailed definitions of technical terms, service metrics, and other key concepts used in the agreement
4. Service Description: Comprehensive description of the services covered by the SLA
5. Service Level Commitments: Detailed specification of availability targets, performance metrics, and measurement methodologies
6. Service Monitoring and Reporting: Procedures for monitoring service levels and generating performance reports
7. Response and Resolution Times: Timeframes for responding to and resolving different categories of incidents
8. Maintenance and Planned Downtime: Procedures for scheduled maintenance and system updates
9. Service Credits and Penalties: Calculation and application of service credits or penalties for missed SLAs
10. Force Majeure: Circumstances exempt from SLA calculations and liability
11. Term and Termination: Duration of the agreement and termination conditions
12. Dispute Resolution: Process for resolving disputes under Indonesian law
13. Governing Law: Specification of Indonesian law as governing law and relevant jurisdictions
1. Data Protection and Privacy: Required if personal data processing is involved, addressing compliance with Indonesian data protection regulations
2. Disaster Recovery: Include for critical systems requiring specific disaster recovery commitments
3. Security Requirements: Added for services with specific security compliance needs
4. Customer Responsibilities: Include when customer has significant obligations for service delivery
5. Change Management: Required for services needing formal change control procedures
6. Service Level Review: Include when periodic review and adjustment of SLAs is desired
7. Regulatory Compliance: Required for regulated industries or services subject to specific Indonesian regulations
1. Schedule A - Service Level Specifications: Detailed technical specifications of service levels and measurement methodologies
2. Schedule B - Service Credit Calculations: Detailed formulas and examples for calculating service credits
3. Schedule C - Technical Support Procedures: Operational procedures for technical support and escalation
4. Schedule D - Service Monitoring Tools: Specifications of monitoring tools and reporting mechanisms
5. Schedule E - Contact Matrix: Contact details and escalation paths for both parties
6. Appendix 1 - Incident Classification: Detailed criteria for classifying incidents and corresponding response times
7. Appendix 2 - Performance Report Template: Standard format for service level performance reports
Authors
Relevant legal definitions
Clauses
Relevant Industries
Banking and Financial Services
E-commerce
Healthcare
Telecommunications
Government Services
Manufacturing
Logistics and Supply Chain
Insurance
Energy and Utilities
Education
Retail
Relevant Teams
Legal
Information Technology
Operations
Service Delivery
Infrastructure
Procurement
Compliance
Risk Management
Technical Support
Service Management
Contract Administration
Relevant Roles
Chief Technology Officer
IT Director
Service Delivery Manager
Operations Manager
Infrastructure Manager
Technical Account Manager
Procurement Manager
Legal Counsel
Compliance Officer
Risk Manager
System Administrator
Network Engineer
Service Level Manager
Contract Manager
IT Security Manager
Find the exact document you need
Monitoring Service Level Agreement
An Indonesian law-governed agreement establishing service level monitoring requirements, performance metrics, and compliance standards between service providers and recipients.
find out more
Agreed SLA
An Indonesian law-governed Service Level Agreement defining measurable service standards and performance metrics between service provider and recipient.
find out more
SLA IT Service Management
An Indonesian-law governed IT Service Management SLA defining service levels, performance metrics, and delivery standards for IT services.
find out more
SLA Customer Service
An Indonesian law-governed Service Level Agreement establishing performance standards and metrics for customer service operations.
find out more
SLA Maintenance Contract
An Indonesian law-governed maintenance service level agreement defining maintenance services, performance standards, and obligations between service provider and customer.
find out more
SLA Security
An Indonesian-law governed Security SLA defining security service standards, performance metrics, and compliance requirements between service provider and client.
find out more
Cloud SLA
Indonesian-law governed Cloud Service Level Agreement defining service performance standards and data protection requirements.
find out more
Supplier Level Agreement
An Indonesian law-governed agreement establishing service levels and performance requirements between a company and its supplier.
find out more
SLA Change Management
An Indonesian law-compliant framework for managing changes to Service Level Agreements, detailing processes, roles, and compliance requirements.
find out more
Sla (Retail)
An Indonesian-law governed Service Level Agreement defining performance standards and service expectations for retail businesses, ensuring compliance with local regulations and business practices.
find out more
SLA Administration
An Indonesian law-governed agreement establishing service level management framework and administrative procedures between service providers and clients.
find out more
Basic SLA
An Indonesian law-governed Basic Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.
find out more
SLA Site
An Indonesian law-governed Service Level Agreement defining performance metrics and operational requirements for site-based services.
find out more
SLA For Problem Management
An Indonesian law-governed SLA establishing service levels and procedures for IT problem management, aligned with local ITE Law requirements.
find out more
Managed Services Service Level Agreement
An Indonesian law-governed agreement defining service levels and performance standards for managed services delivery, incorporating local regulatory requirements and operational standards.
find out more
Service Level Agreement Software
An Indonesian law-governed agreement defining software service delivery terms, performance metrics, and compliance requirements under ITE Law.
find out more
Service Level Agreement (Healthcare)
An Indonesian law-governed agreement establishing healthcare service delivery standards and performance metrics between healthcare providers and facilities.
find out more
Expected SLA
An Indonesian-law governed Service Level Agreement defining expected service standards, performance metrics, and accountability measures between service provider and customer.
find out more
Common SLA
An Indonesian law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
find out more
Agency SLA
An Indonesian law-governed Service Level Agreement establishing agency relationship terms and service performance standards, required to be in bilingual format.
find out more
SLA Production
An Indonesian law-governed Service Level Agreement establishing performance metrics and requirements for production services, compliant with local industrial regulations.
find out more
SLA Enterprise
An enterprise-level Service Level Agreement (SLA) governed by Indonesian law, establishing service commitments and performance metrics between provider and enterprise customer.
find out more
Maintenance SLA
Indonesian-law compliant Maintenance Service Level Agreement template defining service standards and mutual obligations for maintenance services.
find out more
Simple SLA
An Indonesian law-compliant Service Level Agreement template establishing service standards and performance metrics between provider and customer.
find out more
Server Level Agreement
An Indonesian law-governed agreement defining service standards and performance metrics between service provider and customer, incorporating local electronic transaction and data protection requirements.
find out more
Outsourcing SLA
Indonesian law-governed outsourcing service level agreement defining terms, conditions, and performance metrics for outsourced services provision.
find out more
Normal SLA
An Indonesian law-governed Service Level Agreement defining service standards, performance metrics, and accountability measures between parties.
find out more
Cleaning Service Level Agreement
An Indonesian law-governed agreement establishing terms, conditions, and performance standards for professional cleaning services.
find out more
99.999 SLA
High-availability (99.999%) Service Level Agreement compliant with Indonesian electronic transaction and consumer protection laws.
find out more
Maintenance Level Agreement
An Indonesian law-governed agreement establishing maintenance service levels, performance standards, and responsibilities between service providers and clients.
find out more
Software As A Service SLA
An Indonesian law-governed SLA establishing service levels and performance metrics for SaaS provision, ensuring compliance with local electronic transaction and data protection regulations.
find out more
SLA Warehouse
An Indonesian-law governed agreement establishing performance metrics and operational standards for warehouse services.
find out more
SLA Storage
An Indonesian law-governed Service Level Agreement for storage services, defining performance metrics and compliance requirements for data storage solutions.
find out more
SLA Product Management
An Indonesian law-governed Service Level Agreement establishing performance metrics and standards for product management services.
find out more
SLA Management Process
An Indonesian law-compliant framework for managing Service Level Agreements, including performance monitoring and governance procedures.
find out more
SLA Employee
An Indonesian law-governed employment agreement incorporating service level requirements and performance metrics while ensuring compliance with local labor regulations.
find out more
SLA Database
An Indonesian-law governed Service Level Agreement defining database service performance metrics, availability commitments, and compliance requirements.
find out more
SLA Account Management
An Indonesian law-governed Service Level Agreement defining account management services, performance metrics, and service standards between provider and client.
find out more
Security Level Agreement
An Indonesian-law governed agreement establishing security requirements, standards, and metrics between parties, ensuring compliance with local data protection and electronic transaction regulations.
find out more
Quality SLA
An Indonesian-law compliant Service Level Agreement template focusing on quality metrics and performance standards in service delivery, with built-in local regulatory compliance measures.
find out more
Guaranteed SLA
An Indonesian law-governed Guaranteed Service Level Agreement establishing binding service commitments with specific performance metrics and remedies.
find out more
Finance SLA
An Indonesian-law governed agreement defining service levels and performance standards for financial services delivery, compliant with OJK and Bank Indonesia regulations.
find out more
Office SLA
An Indonesian law-governed Service Level Agreement for office services and facilities management, defining performance standards and service delivery terms.
find out more
Easy SLA
An Indonesian law-compliant simplified Service Level Agreement template for establishing clear service commitments and performance standards.
find out more
Logistics SLA
An Indonesian law-governed agreement establishing service levels and performance metrics for logistics operations between service providers and their clients.
find out more
Daily SLA
An Indonesian law-governed agreement establishing daily service level requirements, metrics, and performance standards between service provider and recipient.
find out more
Corporate SLA
An Indonesian law-governed Corporate Service Level Agreement defining service standards, performance metrics, and delivery obligations between service provider and corporate recipient.
find out more
Cloud Storage SLA
An Indonesian law-governed Service Level Agreement for cloud storage services, ensuring compliance with ITE Law and PDP Law while establishing service performance standards.
find out more
Service Level Agreement Management
An Indonesian-compliant Service Level Agreement Management document establishing service standards and performance metrics between parties, incorporating local regulatory requirements.
find out more
Standard SLA For IT Support
An Indonesian law-compliant Service Level Agreement template for IT support services, defining service standards and mutual obligations between provider and client.
find out more
Third Party SLA
An Indonesian law-governed agreement defining service levels and performance metrics between service providers and customers, ensuring compliance with local regulations.
find out more
Work Level Agreement
An Indonesian-law compliant employment agreement defining role-specific terms, conditions, and performance expectations between employer and employee.
find out more
SLA SOP
An Indonesian law-governed SLA/SOP document defining service standards, operational procedures, and performance metrics between provider and client.
find out more
Internal Service Level Agreement Between Departments
Indonesian-law compliant Internal Service Level Agreement template for formalizing service arrangements between departments within organizations.
find out more
Global SLA
Global service level agreement template under Indonesian law, establishing cross-border service delivery framework with defined performance metrics and compliance requirements.
find out more
Enterprise SLA
Enterprise-level service level agreement template for Indonesian jurisdiction, defining service metrics and performance standards while ensuring compliance with local regulations.
find out more
Dynamic SLA
An Indonesian law-governed Dynamic SLA establishing flexible service level commitments with built-in adjustment mechanisms, compliant with local electronic transaction regulations.
find out more
Standard Uptime SLA
Indonesian-law compliant Service Level Agreement template focusing on system uptime commitments and availability metrics.
find out more
SLA Vendor
Indonesian-law compliant Service Level Agreement template for vendor services, establishing performance metrics and service delivery standards.
find out more
SLA Purchasing
An Indonesian law-governed Service Level Agreement for purchasing services, establishing performance metrics and procurement terms.
find out more
SLA Application
An Indonesian-law governed Service Level Agreement defining performance standards and operational requirements for software applications, compliant with local IT and data protection regulations.
find out more
SLA Agreement
An Indonesian law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
find out more
Response And Resolution SLA
An Indonesian-compliant Service Level Agreement defining response and resolution times for service incidents, with specific performance metrics and accountability measures.
find out more
Organisational Level Agreement
An internal service agreement template for Indonesian organizations, establishing service relationships between departments while ensuring compliance with Indonesian law.
find out more
Marketing Service Level Agreement
An Indonesian law-governed agreement establishing performance metrics and standards for marketing services, ensuring regulatory compliance and service quality.
find out more
High Availability SLA
An Indonesian law-governed High Availability SLA defining system uptime commitments and performance standards for critical IT services.
find out more
Business Level Agreement
An Indonesian law-governed agreement establishing formal business relationships between organizations, defining mutual commitments and operational frameworks.
find out more
SLA Tech
An Indonesian law-governed Technology Service Level Agreement defining service standards, performance metrics, and compliance requirements for technology service delivery.
find out more
SLA OLA
An Indonesian law-governed SLA/OLA defining service delivery standards and operational requirements between parties, compliant with local regulations.
find out more
SLA In Banking
An Indonesian banking sector Service Level Agreement establishing performance standards and operational requirements, compliant with OJK and Bank Indonesia regulations.
find out more
SLA In Sales
Indonesian law-compliant Service Level Agreement template for sales relationships, defining service standards and performance metrics between providers and customers.
find out more
Courier Service Level Agreement
An Indonesian law-governed agreement establishing service levels and operational terms between a courier service provider and client, aligned with Indonesian postal and transportation regulations.
find out more
99.99 SLA
An Indonesian-law governed Service Level Agreement establishing 99.99% uptime commitments with comprehensive service metrics and regulatory compliance requirements.
find out more
Corporate Level SLA
An Indonesian law-governed service level agreement defining corporate service standards, metrics, and performance requirements between organizations.
find out more
Service Level Agreement For Warehousing And Distribution
An Indonesian-law governed SLA establishing performance standards and operational requirements for warehousing and distribution services.
find out more
Service Level Agreement Ict
An Indonesian-law governed ICT Service Level Agreement defining service standards, performance metrics, and operational requirements for technology services delivery.
find out more
Service Level Agreement For Mobile Application
An Indonesian law-governed Service Level Agreement establishing performance standards and operational requirements for mobile application services.
find out more
Infrastructure SLA
An Infrastructure Service Level Agreement template compliant with Indonesian law, defining service standards and performance metrics for infrastructure management.
find out more
Training Service Level Agreement
An Indonesian law-governed agreement establishing performance standards and requirements for training service delivery between providers and client organizations.
find out more
Data Warehouse SLA
An Indonesian law-governed Service Level Agreement for data warehouse services, establishing performance metrics and compliance requirements.
find out more
System Availability SLA
An Indonesian law-governed agreement defining system availability commitments, performance metrics, and remedies for service level breaches.
find out more
SLA Quality Assurance
An Indonesian law-governed SLA defining quality assurance standards, metrics, and compliance requirements between service provider and client.
find out more
Service Level Agreement SLA In Cloud Computing
An Indonesian law-governed Service Level Agreement for cloud computing services, ensuring compliance with local regulations while establishing service standards and performance metrics.
find out more
Service Availability SLA
An Indonesian law-governed Service Availability SLA defining service levels, metrics, and obligations between service providers and customers.
find out more
Network Availability SLA
An Indonesian law-governed agreement defining network availability commitments, performance metrics, and remediation processes in compliance with local telecommunications regulations.
find out more
Customer Service Level Agreement
An Indonesian law-governed agreement establishing service levels and performance standards between service provider and customer, with defined metrics and remedies.
find out more
Service Level Agreement In Bpo
An Indonesian law-governed agreement defining service levels and performance metrics for business process outsourcing services.
find out more
Service Level Agreement Between Departments
An Indonesian law-compliant Service Level Agreement template for formalizing service relationships between internal departments, incorporating local regulatory requirements and business practices.
find out more
Sales Level Agreement
An Indonesian law-governed agreement that establishes sales performance standards, metrics, and obligations between contracting parties.
find out more
IP Service Level Agreement
An Indonesian law-governed agreement defining service levels and performance metrics for IP-related services delivery, compliant with local electronic transaction and IP regulations.
find out more
Insurance Service Level Agreement
An Indonesian law-governed Insurance Service Level Agreement establishing service standards and performance metrics between insurance providers and corporate clients.
find out more
Service Level Agreement Contract
An Indonesian law-governed agreement establishing service standards, performance metrics, and obligations between service provider and recipient, with specific compliance requirements under Indonesian regulations.
find out more
SLA Distribution
An Indonesian-law governed SLA Distribution agreement establishing distribution rights and service level requirements between suppliers and distributors.
find out more
Network Service Level Agreement
An Indonesian law-governed agreement defining network service levels, performance metrics, and operational standards between service providers and customers.
find out more
Application SLA
An Indonesian law-governed Service Level Agreement defining performance metrics and service standards for application services.
find out more
SLA Digital Marketing
Indonesian-law compliant Service Level Agreement template for digital marketing services, incorporating local regulatory requirements and performance standards.
find out more
Internet SLA
An Internet Service Level Agreement under Indonesian law defining guaranteed internet service levels, performance metrics, and remedies in compliance with local telecommunications regulations.
find out more
SLA In Supply Chain
An Indonesian law-governed Service Level Agreement establishing performance standards and operational requirements for supply chain operations.
find out more
SLA Banking
Indonesian banking service level agreement template compliant with OJK and Bank Indonesia regulations, establishing service standards between banks and providers.
find out more
Multi Level Service Agreement
An Indonesian law-governed agreement establishing multiple service levels and performance metrics between service providers and customers, with comprehensive monitoring and compliance frameworks.
find out more
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
Our bank-grade security infrastructure undergoes regular external audits
We are ISO27001 certified, so your data is secure
Organizational security
You retain IP ownership of your documents
You have full control over your data and who gets to see it
Innovation in privacy:
Genie partnered with the Computational Privacy Department at Imperial College London
Together, we ran a £1 million research project on privacy and anonymity in legal contracts
Want to know more?
Visit our for more details and real-time security updates.
Read our Privacy Policy.