The Customer Release Form serves as a critical risk management tool for businesses operating in Indonesia, particularly those offering services or activities with inherent risks. This document, governed by Indonesian law, establishes a clear understanding between the service provider and customer regarding potential risks and liability limitations. The form must comply with the Indonesian Civil Code, Consumer Protection Law, and language requirements mandating Bahasa Indonesia usage. It typically includes customer details, activity descriptions, risk acknowledgments, liability releases, and emergency procedures where applicable. The Customer Release Form is especially important in sectors such as recreation, tourism, and personal services, where it helps protect businesses while ensuring transparent communication with customers about potential risks and responsibilities.
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1. Parties: Identification of the business/service provider and the customer, including full legal names and addresses
2. Background: Brief context of the relationship between the parties and the purpose of the release
3. Definitions: Clear definitions of key terms used in the release form
4. Scope of Release: Detailed description of what activities, services, or matters are covered by the release
5. Release Terms: Specific terms of the release, including what claims or rights are being waived
6. Acknowledgment of Understanding: Customer's confirmation that they understand the terms and implications of the release
7. Governing Law: Specification that Indonesian law governs the release form
8. Language Requirements: Statement about the language(s) of the document and which version prevails
9. Execution: Signature blocks and execution requirements
1. Medical Disclaimer: Required when the release involves physical activities or health-related services
2. Photo/Video Release: Include when the business may capture and use customer images or recordings
3. Data Protection Clause: Required when personal data will be collected and processed beyond basic contact information
4. Emergency Contact Information: Include for activities that may involve physical risk or extended duration
5. Insurance Declaration: Include when specific insurance coverage is relevant to the release
6. Parent/Guardian Consent: Required when the release involves minors or legally incapacitated individuals
1. Schedule A - Description of Activities: Detailed list of specific activities or services covered by the release
2. Schedule B - Risk Disclosure: Comprehensive list of potential risks associated with the activities
3. Appendix 1 - Emergency Procedures: Required for high-risk activities, outlining emergency protocols and contact procedures
Relevant legal definitions
Clauses
Relevant Industries
Recreation and Sports
Tourism and Hospitality
Healthcare and Wellness
Education and Training
Entertainment
Adventure Tourism
Fitness and Gyms
Photography and Media
Event Management
Personal Services
Relevant Teams
Legal
Operations
Customer Service
Risk Management
Compliance
Administrative
Guest Relations
Safety and Security
Front Desk
Document Management
Relevant Roles
Legal Counsel
Risk Manager
Operations Director
Customer Service Manager
Compliance Officer
Business Owner
Facility Manager
Safety Coordinator
Program Director
Administrative Manager
Guest Relations Manager
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