The Customer Release Form is a vital legal document used across various industries in the Philippines to establish clear boundaries of liability and responsibility between businesses and their customers. This document becomes necessary when businesses offer services or activities that may carry inherent risks or require the collection of personal information. The form must comply with multiple Philippine regulations, including the Civil Code, Consumer Act, and Data Privacy Act of 2012. It typically includes detailed identification of parties, specific activities or services being released, risk acknowledgments, and data handling consents. Organizations should customize the Customer Release Form based on their specific services while ensuring it remains compliant with Philippine consumer protection laws and local business practices.
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1. Identification of Parties: Details of the releasing party (customer) and the released party (company), including full legal names and contact information
2. Background: Brief context of the relationship between parties and the purpose of the release
3. Definitions: Clear definitions of key terms used in the release form
4. Scope of Release: Detailed description of what activities, services, or matters are being released
5. Release Statement: The core release language where the customer waives their rights to claims
6. Consideration: Statement of what the customer receives in exchange for the release
7. Acknowledgment: Customer's confirmation of understanding the release terms
8. Governing Law: Specification that Philippine law governs the release
9. Execution: Signature blocks and date of execution
1. Media Release: Additional provisions for use of customer's image, voice, or likeness - used when activities may be photographed or recorded
2. Medical Release: Additional provisions regarding medical treatment authorization - used for activities with physical risks
3. Data Privacy Consent: Detailed section on personal data handling under the Data Privacy Act - used when collecting significant personal information
4. Electronic Execution: Provisions for electronic signature and delivery - used when the form may be executed digitally
5. Parent/Guardian Consent: Additional provisions when the releasing party is a minor - used for customers under 18 years
6. Translation Declaration: Statement confirming translation accuracy - used when the form is provided in multiple languages
1. Schedule A - Activity Description: Detailed description of activities or services being released - used for complex or multiple activities
2. Schedule B - Specific Risks: Enumeration of specific risks being acknowledged and released - used for high-risk activities
3. Schedule C - Personal Information Details: Detailed list of personal information being collected and processed - used when extensive data collection is involved
4. Appendix 1 - Proof of Identity: Format for attaching identification documents - used for high-value or high-risk releases
5. Appendix 2 - Emergency Contact Information: Format for emergency contact details - used for activities with physical risks
Relevant legal definitions
Clauses
Relevant Industries
Recreation and Sports
Entertainment
Healthcare
Education
Tourism and Hospitality
Retail
Personal Services
Fitness and Wellness
Event Management
Adventure Tourism
Photography and Media
Beauty and Spa Services
Medical Services
Professional Services
Relevant Teams
Legal
Compliance
Customer Service
Operations
Risk Management
Administration
Client Relations
Quality Assurance
Safety and Security
Front Desk
Guest Services
Relevant Roles
Legal Counsel
Risk Manager
Compliance Officer
Customer Service Manager
Operations Director
Business Owner
Facility Manager
Events Coordinator
Safety Officer
Client Relations Manager
Program Director
Administrative Manager
Corporate Secretary
Quality Assurance Manager
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