A Complaint Letter For Non Delivery Of Goods is a crucial document used when goods purchased have not been delivered within the agreed timeframe or reasonable period. Under English and Welsh law, particularly the Consumer Rights Act 2015 and Consumer Contracts Regulations, consumers have specific rights regarding delivery of goods. This document formally records the complaint, includes essential information such as order details, payment confirmation, and delivery expectations, and typically requests specific remedial action. It serves as the first step in formal dispute resolution and can be used as evidence if the matter escalates to legal proceedings or alternative dispute resolution.
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1. Sender Details: Full name, address, and contact information of the complainant
2. Recipient Details: Company name, address, and relevant department/contact person
3. Order Details: Order number, date of purchase, and description of goods ordered
4. Payment Information: Amount paid, payment method, and date of payment
5. Description of Issue: Clear explanation of non-delivery and timeline of events
6. Previous Communication: Summary of any previous attempts to resolve the issue
7. Specific Request: Clear statement of desired resolution
8. Response Timeline: Deadline for expected response
1. Legal Rights Reference: Reference to relevant consumer protection laws, used when escalating the complaint
2. Alternative Resolution Warning: Statement about escalating to regulatory bodies or legal action, used in follow-up complaints
3. Financial Impact: Description of additional costs incurred, used when seeking compensation
1. Order Confirmation: Copy of original order confirmation email or document
2. Payment Evidence: Bank statement or payment receipt
3. Communication Records: Copies of previous emails or correspondence about the issue
4. Terms and Conditions: Relevant sections of the seller's terms and conditions regarding delivery
Relevant legal definitions
Clauses
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