The Letter Of Complaint For Replacement is a formal document used when a consumer needs to request a replacement for a faulty product under English and Welsh law. It should be used when informal attempts to resolve the issue have been unsuccessful, or when a formal written record of the complaint is required. The letter typically references the Consumer Rights Act 2015 and other relevant legislation, includes all pertinent purchase details, describes the fault, and clearly states the desired outcome. This document is particularly important as it creates a paper trail and can be used as evidence if the matter needs to be escalated to trading standards or small claims court.
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1. Sender Details: Full name, address, and contact information of the complainant
2. Recipient Details: Company name, address, and relevant department/contact person
3. Product/Service Details: Specific details about the item including model number, serial number, date of purchase
4. Problem Description: Clear explanation of the issue and why the product needs replacement
5. Previous Communications: Reference to any previous contact about the issue
6. Specific Request: Clear statement of the desired outcome (replacement)
7. Legal Rights Reference: Brief mention of relevant consumer rights
8. Timeline for Response: Reasonable deadline for expected response
1. Purchase Documentation Reference: References to receipts, warranties, or guarantees when available
2. Alternative Resolution Warning: Statement about escalating to relevant authorities if necessary
3. Cost Implications: Any relevant costs incurred due to the faulty product
1. Proof of Purchase: Copy of receipt, invoice, or order confirmation
2. Product Documentation: Relevant warranty cards, manuals, or product specifications
3. Evidence of Fault: Photographs or technical reports showing the defect
4. Communication Records: Copies of previous correspondence about the issue
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