The Complaint Letter To Estate Agent Template is essential when formal grievances need to be raised regarding estate agent services in England and Wales. It's designed to be used when informal resolution attempts have failed or when serious concerns need immediate attention. The template ensures all crucial elements are included: from personal and property details to specific complaints and desired outcomes. It's structured to align with the Estate Agents Act 1979, Consumer Rights Act 2015, and The Property Ombudsman's requirements, making it suitable for escalation to regulatory bodies if needed.
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1. Personal and Property Details: Your contact information and property address
2. Agent Details: Estate agent's name, branch, and reference numbers
3. Complaint Summary: Brief overview of the main issues
4. Detailed Description: Chronological account of events and specific complaints
5. Previous Communication: Reference to any previous contact about the issue
6. Requested Resolution: Clear statement of what you want the agent to do
1. Financial Loss Details: Section detailing any compensation claims or financial losses incurred due to the agent's actions
2. Third Party Information: Details of other professionals or services involved in the dispute
3. Regulatory Breaches: Specific mentions of code or regulation violations by the estate agent
1. Supporting Documentation: Copies of contracts, correspondence, photographs, or other evidence supporting the complaint
2. Timeline of Events: Chronological list of relevant dates and actions related to the complaint
3. Financial Records: Receipts, invoices, or evidence of costs incurred due to the agent's actions
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