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The Complaint Letter For Non Delivery of Goods is a crucial document used in Nigerian business and consumer transactions when purchased goods have not been delivered as agreed. This document becomes necessary when a supplier fails to deliver goods within the promised timeframe or completely fails to fulfill the order despite payment being made. It serves as a formal record of the complaint and often forms the first step in seeking legal remedy under Nigerian consumer protection laws. The letter should be used after initial informal attempts to resolve the issue have failed but before escalating to legal action. It typically includes comprehensive order details, payment proof, delivery timeline violations, and specific demands for resolution, all framed within the context of Nigerian commercial law. This document is particularly important given Nigeria's growing e-commerce sector and the need to protect consumer rights in both domestic and international transactions.

1. Sender's Details: Full name, address, and contact information of the complainant

2. Date: Current date of writing the complaint letter

3. Recipient's Details: Company name, contact person (if known), address, and any reference numbers

4. Subject Line: Clear indication that this is a complaint regarding non-delivery of goods

5. Order Details: Specific information about the order including order number, date of purchase, and payment details

6. Description of Issue: Clear explanation of the non-delivery problem, including timeline and promised delivery dates

7. Previous Communication: Summary of any previous attempts to resolve the issue

8. Specific Request: Clear statement of what resolution is expected (refund, delivery, etc.)

9. Deadline for Response: Reasonable timeframe for the company to respond or resolve the issue

10. Closing: Professional closing statement and signature