¶¶Òõ¶ÌÊÓƵ

All Countries
Procurement
Agreement For Outsourcing Call Center Support

Agreement For Outsourcing Call Center Support Template for Germany

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Agreement For Outsourcing Call Center Support

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Agreement For Outsourcing Call Center Support

"I need an Agreement For Outsourcing Call Center Support under German law for outsourcing our technical support operations to a service provider in Berlin, with specific focus on 24/7 coverage and GDPR compliance, to be implemented by March 2025."

Celebrated by
Collaborations with
Investors
Document background
The Agreement For Outsourcing Call Center Support is designed for businesses operating in Germany who wish to outsource their customer service operations to specialized service providers. This document is particularly relevant in today's business environment where companies seek to optimize their customer service operations while ensuring compliance with German and EU regulations. The agreement comprehensively covers essential aspects such as service scope, performance metrics, data protection requirements (especially under GDPR and BDSG), staff training, quality standards, and technological specifications. It is structured to protect both parties' interests while maintaining operational efficiency and regulatory compliance. The document is particularly crucial for businesses handling sensitive customer data or requiring specialized customer service capabilities, and includes specific provisions addressing German labor laws, telecommunications regulations, and data protection requirements.
Suggested Sections

1. Parties: Identification of the contracting parties (service provider and client)

2. Background: Context of the agreement and brief description of parties' business relationship

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of call center services to be provided

5. Service Provider's Obligations: Key responsibilities and commitments of the call center service provider

6. Client's Obligations: Key responsibilities and commitments of the client

7. Service Levels: Performance standards and metrics for service delivery

8. Personnel and Training: Requirements for staff qualifications, training, and management

9. Data Protection and Confidentiality: GDPR compliance and data handling requirements

10. Fees and Payment Terms: Pricing structure, payment terms, and invoicing procedures

11. Term and Termination: Duration of agreement and termination provisions

12. Intellectual Property Rights: Ownership and usage rights of IP

13. Liability and Indemnification: Risk allocation between parties

14. Force Majeure: Provisions for unforeseen circumstances

15. Governing Law and Jurisdiction: Applicable law and dispute resolution procedures

Optional Sections

1. Transition Services: Used when specific provisions are needed for transitioning services from existing providers or back to the client

2. Business Continuity: Include when specific disaster recovery and business continuity requirements are needed

3. Compliance with Industry Standards: Include when service provider must comply with specific industry certifications or standards

4. Language Requirements: Include when services need to be provided in specific languages

5. Volume Commitments: Include when there are minimum call volume guarantees or commitments

6. Technology Requirements: Include when specific technology or system requirements need detailed coverage

7. Quality Monitoring: Include when specific quality monitoring and reporting processes are required

Suggested Schedules

1. Schedule 1 - Service Description: Detailed description of call center services, including channels, hours, and service types

2. Schedule 2 - Service Levels and KPIs: Detailed service level agreements, metrics, and measurement methodologies

3. Schedule 3 - Pricing and Charging Model: Detailed fee structure, including base fees, volume-based pricing, and incentives

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and requirements

5. Schedule 5 - Personnel Requirements: Detailed staffing requirements, qualifications, and training standards

6. Schedule 6 - Technical Requirements: Systems, technology, and infrastructure specifications

7. Schedule 7 - Operational Procedures: Day-to-day operational procedures and protocols

8. Schedule 8 - Business Continuity Plan: Disaster recovery and business continuity procedures

9. Appendix A - Call Scripts: Standard call handling scripts and procedures

10. Appendix B - Report Templates: Templates for required operational and performance reports

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions



















































Clauses









































Relevant Industries

Telecommunications

E-commerce

Banking and Financial Services

Insurance

Healthcare

Travel and Tourism

Retail

Technology

Utilities

Automotive

Consumer Goods

Relevant Teams

Legal

Operations

Customer Service

Procurement

Information Technology

Risk & Compliance

Finance

Human Resources

Data Protection

Quality Assurance

Relevant Roles

Chief Operations Officer

Head of Customer Service

Procurement Manager

Legal Counsel

Data Protection Officer

IT Director

Contract Manager

Operations Manager

Risk & Compliance Manager

Customer Experience Director

Finance Director

HR Director

Service Delivery Manager

Vendor Relationship Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Sales Outsourcing Agreement

German law-governed agreement for outsourcing sales activities to an external partner, compliant with HGB requirements for commercial agency relationships.

find out more

Recruitment Process Outsourcing Contract

German law-governed agreement for outsourcing recruitment processes, defining services, compliance requirements, and operational terms.

find out more

Outstaffing Agreement

German law-governed Outstaffing Agreement for temporary personnel deployment, compliant with AÃœG and labor regulations.

find out more

Business Process Outsourcing Agreement

German law-governed agreement for outsourcing business processes, defining service delivery, performance standards, and regulatory compliance requirements.

find out more

Software Outsourcing Contract

German law-governed agreement for outsourcing software development services, defining terms, responsibilities, and compliance requirements.

find out more

Sales And Marketing Outsourcing Agreement

A German law-governed agreement for outsourcing sales and marketing functions, ensuring compliance with German commercial law and GDPR requirements while establishing clear service parameters and performance metrics.

find out more

Recruitment Process Outsourcing Agreement

A German law-governed agreement outlining terms for outsourcing recruitment processes to a specialized service provider, including service scope, compliance requirements, and operational procedures.

find out more

Outsourced Employee Contract

German law-compliant employment agreement for outsourced workers, establishing terms between employee, outsourcing agency, and client company.

find out more

IT Outsourcing Agreement

German law-governed agreement for outsourcing IT services, covering service delivery, data protection, and operational requirements.

find out more

Employee Outsourcing Agreement

German law-compliant agreement for temporary worker provision between a licensed staffing company and client, following AÃœG requirements.

find out more

Data Outsourcing Agreement

German law-governed agreement for outsourcing data processing activities, ensuring compliance with BDSG and GDPR requirements.

find out more

Agreement For Outsourcing Call Center Support

German law-governed agreement for outsourcing call center operations, covering service levels, data protection, and operational standards.

find out more

Outsourcing Service Agreement

German law-governed agreement establishing terms and conditions for outsourcing services between a service provider and customer.

find out more

Outsourcing Service Level Agreement

German law-governed agreement establishing service levels and operational requirements for outsourcing arrangements, ensuring regulatory compliance and performance standards.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: /our-research
Oops! Something went wrong while submitting the form.

³Ò±ð²Ô¾±±ð’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our for more details and real-time security updates.

Read our Privacy Policy.