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Outsourcing Service Level Agreement

Outsourcing Service Level Agreement Template for Germany

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Key Requirements PROMPT example:

Outsourcing Service Level Agreement

"I need an Outsourcing Service Level Agreement for IT support services provided by our German subsidiary to our global offices, with specific focus on GDPR compliance and 24/7 service coverage, to be implemented by March 2025."

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Document background
An Outsourcing Service Level Agreement under German law is essential for businesses engaging in outsourcing arrangements, whether for IT services, business processes, or specialized operational functions. This document is particularly crucial given Germany's strict regulatory environment, especially regarding data protection, employment rights, and IT security. The agreement sets forth detailed service specifications, performance metrics, and compliance requirements while adhering to German Civil Code (BGB) provisions and relevant EU regulations. It includes comprehensive provisions for service delivery, monitoring, and governance, making it suitable for both domestic German operations and international businesses operating under German jurisdiction. The document typically incorporates specific requirements from the German Federal Data Protection Act (BDSG) and sector-specific regulations, particularly for regulated industries like financial services or healthcare.
Suggested Sections

1. Parties: Identification of contracting parties with full legal names and addresses

2. Background: Context of the agreement and business relationship

3. Definitions and Interpretation: Definitions of key terms and interpretation rules

4. Scope of Services: Detailed description of services to be provided

5. Service Levels: Specific performance metrics and measurement criteria

6. Provider Obligations: Key responsibilities and commitments of the service provider

7. Customer Obligations: Responsibilities and commitments of the customer

8. Charges and Payment Terms: Pricing, payment schedule, and related financial terms

9. Governance and Reporting: Management structure, reporting requirements, and meeting schedules

10. Data Protection and Security: GDPR compliance measures and information security requirements

11. Intellectual Property Rights: Ownership and usage rights of IP

12. Confidentiality: Confidentiality obligations and permitted disclosures

13. Liability and Indemnities: Limitation of liability and indemnification provisions

14. Force Majeure: Provisions for unforeseen circumstances and force majeure events

15. Term and Termination: Contract duration, renewal, and termination provisions

16. Exit Management: Procedures and obligations for service transition upon termination

17. General Provisions: Standard boilerplate clauses including governing law, notices, and entire agreement

Optional Sections

1. Regulatory Compliance: Additional compliance requirements for regulated industries (e.g., financial services)

2. Business Continuity and Disaster Recovery: Detailed BC/DR requirements for critical services

3. Staff and Key Personnel: Requirements for specific personnel or qualifications

4. Insurance: Specific insurance requirements beyond standard coverage

5. Anti-Bribery and Corruption: Additional compliance requirements for high-risk jurisdictions

6. Environmental Requirements: Sustainability and environmental standards if relevant

7. Change Control: Detailed change management procedures for complex services

8. Subcontracting: Rules and procedures for allowed subcontracting

9. Audit Rights: Extended audit provisions for regulated industries

Suggested Schedules

1. Service Description: Detailed technical specifications of services

2. Service Levels and KPIs: Detailed metrics, measurement methods, and reporting requirements

3. Charges: Detailed pricing structure, rates, and payment terms

4. Security Requirements: Detailed information security and data protection requirements

5. RACI Matrix: Responsibility assignment matrix for key activities

6. Approved Subcontractors: List of pre-approved subcontractors if applicable

7. Data Processing Agreement: GDPR-compliant data processing terms

8. Business Continuity Plan: Detailed BC/DR procedures and requirements

9. Exit Plan: Detailed transition and exit management procedures

10. Governance Procedures: Detailed meeting structure, escalation procedures, and reporting templates

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions




























































Clauses













































Relevant Industries

Information Technology

Financial Services

Manufacturing

Healthcare

Telecommunications

Professional Services

Retail

Logistics

Energy

Insurance

Automotive

Media and Entertainment

Relevant Teams

Legal

Procurement

Information Technology

Operations

Compliance

Finance

Risk Management

Vendor Management

Service Delivery

Information Security

Data Protection

Relevant Roles

Chief Information Officer

Head of Procurement

Legal Counsel

Outsourcing Manager

Vendor Management Director

Operations Director

Chief Technology Officer

Compliance Officer

Data Protection Officer

Service Delivery Manager

Contract Manager

Chief Financial Officer

Risk Manager

IT Security Manager

Performance Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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