¶¶Òõ¶ÌÊÓƵ

All Countries
Procurement
Agreement For Outsourcing Call Center Support

Agreement For Outsourcing Call Center Support Template for India

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Agreement For Outsourcing Call Center Support

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Agreement For Outsourcing Call Center Support

"I need an Agreement for Outsourcing Call Center Support for my fintech company that will outsource customer support to a provider in Bangalore, with specific emphasis on data security compliance and handling of financial information, planned to commence from March 2025."

Celebrated by
Collaborations with
Investors
Document background
The Agreement For Outsourcing Call Center Support is essential for businesses looking to outsource their customer service operations to specialized service providers in India. This document is typically used when a company wants to establish a formal relationship with a call center service provider, ensuring clear definition of services, performance standards, and mutual obligations. The agreement must comply with Indian legislation, particularly the Information Technology Act, 2000, data protection rules, and labor laws. It covers crucial aspects such as service delivery, quality metrics, data security, staff training, and operational procedures. This type of agreement is particularly important given India's position as a global hub for call center services, and it helps protect both parties' interests while ensuring regulatory compliance and service quality standards.
Suggested Sections

1. Parties: Identifies the contracting parties - the service provider and the client

2. Background: Explains the context and purpose of the agreement, including brief description of parties' businesses

3. Definitions: Defines key terms used throughout the agreement

4. Scope of Services: Detailed description of call center services to be provided

5. Term and Renewal: Duration of the agreement and renewal terms

6. Service Provider's Obligations: Key responsibilities and commitments of the call center service provider

7. Client's Obligations: Responsibilities and commitments of the client

8. Service Levels: Performance metrics, KPIs, and quality standards

9. Data Protection and Privacy: Compliance with data protection laws and privacy requirements

10. Confidentiality: Provisions for protecting confidential information of both parties

11. Staffing and Training: Requirements for staff qualification, training, and management

12. Fees and Payment Terms: Pricing, payment schedule, and related financial terms

13. Intellectual Property Rights: Ownership and usage rights of IP involved in service delivery

14. Indemnification: Mutual indemnification obligations and limitations

15. Termination: Conditions and process for contract termination

16. Post-Termination Obligations: Responsibilities of parties after contract termination

17. Governing Law and Jurisdiction: Specifies Indian law as governing law and jurisdiction for disputes

18. Force Majeure: Provisions for handling events beyond parties' control

19. General Provisions: Standard boilerplate clauses including notices, amendments, etc.

Optional Sections

1. Business Continuity and Disaster Recovery: Required when service continuity is critical to client's operations

2. Technology and Infrastructure: Include when specific technology requirements or infrastructure commitments need to be documented

3. Compliance with Industry Standards: Required when client operates in regulated industries like healthcare or finance

4. International Data Transfer: Include when call center handles data from international customers

5. Language Requirements: Include when services need to be provided in specific languages

6. Quality Monitoring and Recording: Include when call recording and monitoring requirements are specific

7. Non-Compete: Include when restricting service provider from working with competitors

8. Insurance Requirements: Include when specific insurance coverage needs to be maintained

9. Subcontracting: Include when service provider may need to subcontract certain services

Suggested Schedules

1. Schedule 1 - Service Level Agreement (SLA): Detailed metrics, measurements, and penalties for service level compliance

2. Schedule 2 - Pricing and Payment Schedule: Detailed breakdown of fees, charging mechanisms, and payment terms

3. Schedule 3 - Service Description: Detailed description of services, processes, and procedures

4. Schedule 4 - Data Protection Requirements: Specific data handling, security, and privacy requirements

5. Schedule 5 - Training Requirements: Detailed training programs, requirements, and standards

6. Schedule 6 - Reporting Requirements: Templates and specifications for required reports

7. Schedule 7 - Technical Requirements: Infrastructure, software, and technical specifications

8. Schedule 8 - Key Personnel: List of key staff positions and qualifications

9. Schedule 9 - Exit Management Plan: Detailed procedures for service transition upon termination

10. Appendix A - Call Scripts: Approved scripts and conversation guidelines

11. Appendix B - Quality Monitoring Forms: Forms and criteria for quality assessment

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions












































Clauses







































Relevant Industries

Telecommunications

Banking and Financial Services

E-commerce

Healthcare

Insurance

Travel and Hospitality

Technology

Retail

Utilities

Automotive

Consumer Products

Relevant Teams

Legal

Operations

Procurement

Customer Service

Compliance

Information Technology

Security

Human Resources

Finance

Quality Assurance

Vendor Management

Risk Management

Business Development

Relevant Roles

Chief Operations Officer

Head of Customer Service

Procurement Manager

Legal Counsel

Data Protection Officer

Operations Manager

Vendor Management Lead

Compliance Officer

Customer Experience Director

Contract Manager

Business Development Manager

Risk Manager

IT Security Manager

Human Resources Director

Quality Assurance Manager

Industries










Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Business Outsourcing Agreement

An Indian law-governed agreement establishing terms and conditions for business process outsourcing between a service provider and client company.

find out more

Sales Outsourcing Agreement

An Indian law-governed agreement establishing terms for outsourcing sales activities to an external partner, including commission structures and performance requirements.

find out more

Recruitment Process Outsourcing Contract

An Indian law-governed agreement establishing terms for outsourced recruitment services between an RPO provider and client organization.

find out more

IT Outsourcing Service Level Agreement

An Indian law-governed agreement defining service levels, performance metrics, and operational standards for IT outsourcing services.

find out more

HR Outsourcing Agreement

An Indian law-governed agreement for outsourcing HR functions to a specialized service provider, defining service scope, responsibilities, and compliance requirements.

find out more

Sales And Marketing Outsourcing Agreement

An Indian law-governed agreement for outsourcing sales and marketing functions to a third-party service provider, including service terms, performance metrics, and compliance requirements.

find out more

Outsourced Employee Contract

An Indian law-governed employment contract for outsourced workers, establishing terms between principal employer, contractor, and employee.

find out more

HR Outsourcing Contract

An Indian law-governed agreement for outsourcing HR functions to a specialized service provider, defining services, compliance requirements, and operational procedures.

find out more

Employee Outsourcing Agreement

An agreement governing employee outsourcing arrangements between companies in India, ensuring compliance with local labor laws and establishing service terms.

find out more

Data Outsourcing Agreement

An Indian law-governed agreement establishing terms for outsourcing data processing activities, ensuring compliance with local data protection regulations and security requirements.

find out more

Agreement For Outsourcing Call Center Support

An Indian law-governed agreement for outsourcing call center operations, establishing service terms, operational requirements, and compliance obligations.

find out more

Outsourcing Contract Agreement

An Indian law-governed agreement establishing terms and conditions for outsourcing services between a service provider and customer, including service scope, performance standards, and commercial terms.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: /our-research
Oops! Something went wrong while submitting the form.

³Ò±ð²Ô¾±±ð’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our for more details and real-time security updates.

Read our Privacy Policy.