The Agreement For Outsourcing Call Center Support is designed for businesses looking to outsource their customer service operations under English and Welsh law. This contract type is essential when establishing a formal relationship with a call center service provider, covering crucial elements such as service delivery standards, data protection, staff requirements, and performance metrics. It ensures compliance with UK regulations including GDPR, employment law, and consumer protection legislation, while protecting both parties' interests through clear operational guidelines and risk allocation.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let ¶¶Òõ¶ÌÊÓƵ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification and details of the service provider and client
2. Background: Context of the agreement and brief description of the services
3. Definitions: Key terms and their meanings used throughout the agreement
4. Services: Detailed description of call center services to be provided
5. Service Levels: Performance standards, KPIs, and measurement criteria
6. Data Protection and Security: Obligations regarding data handling, privacy, and security measures
7. Fees and Payment: Pricing structure, payment terms, and invoicing procedures
8. Term and Termination: Duration of agreement and termination provisions
9. Confidentiality: Protection of sensitive information and trade secrets
1. Transition Services: Process for transitioning services from existing provider - use when taking over from another service provider
2. Business Continuity: Disaster recovery and business continuation procedures - use for critical service operations
3. Technology Requirements: Specific technical infrastructure requirements - use when specific systems or technology are required
4. Staff Training: Training requirements and procedures - use when specific qualifications or training are needed
5. Compliance with Industry Standards: Specific industry regulations and compliance requirements - use for regulated industries (e.g., financial services)
1. Service Level Agreement (SLA): Detailed performance metrics and service standards
2. Pricing Schedule: Detailed breakdown of fees, charges, and payment terms
3. Data Processing Agreement: Detailed data protection obligations and procedures
4. Business Continuity Plan: Detailed disaster recovery procedures
5. Staff Training Manual: Training requirements and procedures
6. Technical Requirements: Detailed technical specifications and requirements
7. Key Personnel: List of key staff and their roles
8. Security Policies: Detailed security procedures and requirements
Authors
Relevant legal definitions
Clauses
Relevant Industries
Relevant Teams
Relevant Roles
Find the exact document you need
Sales And Marketing Outsourcing Agreement
An England & Wales agreement outsourcing sales and marketing functions, detailing service standards and compliance requirements.
find out more
Recruitment Process Outsourcing Agreement
An England & Wales legal agreement outsourcing recruitment processes, ensuring compliance with employment and data protection laws.
find out more
Outsourced Employee Contract
An England & Wales legal document outlining terms for workforce outsourcing, ensuring compliance with employment laws.
find out more
Manufacturing Outsourcing Agreement
An England & Wales agreement for outsourcing manufacturing operations, detailing responsibilities, standards, and compliance requirements.
find out more
IT Outsourcing Agreement
An England & Wales contract outlining IT service outsourcing terms, responsibilities, and compliance requirements.
find out more
Hr Outsourcing Contract Agreement
An England & Wales contract delegating HR functions to external providers, ensuring compliance and performance standards.
find out more
Hr Outsourcing Contract
An England & Wales legal contract outsourcing HR functions to specialized service providers.
find out more
Employee Outsourcing Agreement
An England & Wales document authorizing the release of confidential information for compliance and privacy protection purposes.
find out more
Data Outsourcing Agreement
An England & Wales legal document authorizing the release of specific mobile phone records for legitimate purposes.
find out more
Agreement For Outsourcing Call Center Support
An England & Wales document authorizing disclosure of health information for specified purposes and durations.
find out more
Software Development Outsourcing Contract
An English law agreement governing the outsourcing of software development services between a client and development company.
find out more
Outsourcing Service Level Agreement
A legally binding agreement under English and Welsh law that defines service levels, performance metrics, and operational standards for outsourced services.
find out more
Outsourcing Contract Agreement
A legally binding agreement under English and Welsh law governing the provision of outsourced services between a service provider and customer.
find out more
³Ò±ð²Ô¾±±ð’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)