UK GDPR and Data Protection Act 2018: Primary legislation governing the processing, storage, and transfer of personal data, requiring specific contractual clauses for data protection and privacy compliance
PECR (Privacy and Electronic Communications Regulations): Regulations governing electronic communications, including rules for marketing calls and customer consent requirements
Employment Rights Act 1996: Core employment legislation affecting worker rights, potentially relevant if staff transfer or employment terms are affected by the outsourcing arrangement
TUPE Regulations 2006: Regulations protecting employees' rights when business activities are transferred, which may apply in outsourcing scenarios
Consumer Rights Act 2015: Legislation governing consumer protection and rights, crucial for call center interactions with customers
Communications Act 2003: Framework legislation for telecommunications services, including requirements for call center operations
Contract Law (Common Law): Fundamental principles of English contract law governing formation, terms, and enforcement of the outsourcing agreement
Unfair Contract Terms Act 1977: Legislation controlling unfair terms in contracts, particularly relevant for liability and indemnity clauses
Network and Information Systems Regulations 2018: Cybersecurity requirements for digital service providers, including data security standards
FCA Regulations: Financial Conduct Authority rules applicable if the call center handles financial services or regulated activities
PCI DSS: Payment Card Industry Data Security Standard requirements for handling payment card information
Money Laundering Regulations 2017: Requirements for preventing financial crime if the call center handles financial transactions
Health and Safety at Work Act 1974: Workplace safety requirements that may affect operational standards and workplace conditions
Working Time Regulations 1998: Rules governing working hours, breaks, and related employment conditions for call center staff
International Data Transfer Requirements: Regulations governing the transfer of personal data outside the UK, including adequacy decisions and appropriate safeguards
