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1. Data Protection: Required when personal data processing is involved, ensuring FADP compliance

2. Service Levels: Include when specific performance metrics and standards need to be maintained

3. Compliance with Laws: Necessary for regulated industries or when specific regulatory compliance is required

4. Insurance: Include when specific insurance coverage requirements exist

5. Staff and Subcontractors: Required when service provider may use subcontractors or specific staff requirements exist

6. Audit Rights: Include when client requires right to audit service provider's performance or compliance

7. Change Control: Necessary when scope of services may need modification during contract term

8. Business Continuity: Important for critical services requiring disaster recovery planning

9. Exit Assistance: Include when transition assistance is needed at contract end

1. Schedule 1 - Service Specification: Detailed technical specifications of services to be provided

2. Schedule 2 - Service Levels and KPIs: Specific performance metrics, measurement methods, and remedies

3. Schedule 3 - Charges and Payment: Detailed fee structure, rates, and payment terms

4. Schedule 4 - Contact Details and Escalation Procedure: Key personnel and communication protocols

5. Schedule 5 - Data Processing Agreement: Required when personal data processing is involved

6. Schedule 6 - Form of Change Order: Template for documenting agreed changes to services

7. Appendix A - Insurance Requirements: Required insurance types and coverage levels

8. Appendix B - Security Requirements: IT and physical security requirements if applicable