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1. Change Management: Process for managing changes to services or terms, recommended for complex or long-term service arrangements

2. Service Levels: Specific performance metrics and standards, needed when service quality metrics are crucial

3. Personnel: Requirements for staff delivering services, important when specific qualifications or security clearances are needed

4. Insurance: Specific insurance requirements, essential for high-risk services

5. Data Protection: Specific data handling and privacy requirements, necessary when personal data is processed

6. Business Continuity: Disaster recovery and service continuation provisions, important for critical services

7. Audit Rights: Customer's right to audit service provider, relevant for regulated industries or critical services

8. Non-Solicitation: Restrictions on hiring other party's employees, useful in professional services contexts

1. Schedule 1 - Service Specification: Detailed description of services, methodologies, and deliverables

2. Schedule 2 - Fees and Payment: Detailed fee structure, rates, and payment terms

3. Schedule 3 - Service Levels: Detailed service level agreements, KPIs, and measurement methods

4. Schedule 4 - Personnel: Key personnel, qualifications, and roles

5. Schedule 5 - Customer Materials: List of materials, data, or resources to be provided by customer

6. Schedule 6 - Change Request Form: Template for requesting and documenting changes to services

7. Appendix A - Insurance Requirements: Detailed insurance coverage requirements and minimum limits

8. Appendix B - Acceptance Testing: Procedures and criteria for accepting deliverables