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1. Parties: Identification of the security service provider and the client, including registration numbers and licensed security provider details
2. Background: Context of the agreement and brief description of the security services required
3. Definitions: Definitions of key terms used throughout the agreement, including technical security terminology
4. Scope of Services: Detailed description of security services to be provided, including locations, hours, and type of security coverage
5. Service Level Requirements: Specific performance metrics, response times, and quality standards for security services
6. Personnel Requirements: Qualifications, training, and certification requirements for security personnel
7. Compliance and Regulatory Requirements: Compliance with Belgian security services legislation and relevant regulations
8. Equipment and Technology: Requirements for security equipment, systems, and technology to be used
9. Reporting and Communication: Regular reporting requirements, incident reporting procedures, and communication protocols
10. Performance Monitoring: Methods for monitoring and measuring service performance against SLA metrics
11. Data Protection and Confidentiality: GDPR compliance and data protection measures for security-related information
12. Pricing and Payment Terms: Fee structure, payment terms, and conditions for additional services
13. Term and Termination: Duration of the agreement and conditions for termination
14. Liability and Insurance: Liability limitations, indemnification, and insurance requirements
15. General Provisions: Standard legal provisions including governing law, dispute resolution, and force majeure
1. Business Continuity and Disaster Recovery: Used when the security services are critical to the client's operations, detailing backup procedures and emergency responses
2. Technology Integration: Required when security systems need to integrate with client's existing technology infrastructure
3. Special Events Coverage: Include when security services will cover special events or temporary increased security needs
4. Cross-Border Services: Necessary when security services extend beyond Belgian borders
5. Subcontracting: Include when the security provider may need to subcontract certain specialized services
6. Training and Development: Detailed section on training requirements when specific client protocols or systems training is needed
7. Client Obligations: Detailed section on client responsibilities when significant client cooperation is required
8. Key Performance Indicators (KPIs): Detailed metrics section when specific performance measurement is crucial to the service delivery
1. Schedule 1: Detailed Service Specifications: Comprehensive breakdown of security services, posts, patrol routes, and specific duties
2. Schedule 2: Performance Metrics and SLA Parameters: Detailed metrics, response times, and performance indicators with measurement methods
3. Schedule 3: Rate Card and Pricing Details: Detailed pricing structure including standard rates and special rates for additional services
4. Schedule 4: Security Personnel Requirements: Specific requirements for security personnel including qualifications, experience, and training
5. Schedule 5: Equipment and Technology Specifications: Detailed specifications for security equipment and systems to be used
6. Schedule 6: Reporting Templates: Standard formats for various reports required under the agreement
7. Schedule 7: Emergency Response Procedures: Detailed procedures for different types of security incidents and emergencies
8. Appendix A: Site Plans and Location Details: Maps, floor plans, and specific location details for security coverage
9. Appendix B: Contact Information: Key contacts and escalation matrix for both parties
Banking and Financial Services
Retail
Manufacturing
Healthcare
Logistics and Transportation
Commercial Real Estate
Data Centers
Government Facilities
Educational Institutions
Energy and Utilities
Shopping Centers and Malls
Industrial Parks
Pharmaceutical
Technology Parks
Entertainment Venues
Legal
Security
Operations
Procurement
Risk Management
Compliance
Facility Management
Contract Management
Health and Safety
Business Continuity
Chief Security Officer
Security Manager
Facility Manager
Operations Director
Procurement Manager
Risk Manager
Compliance Officer
Legal Counsel
Contract Manager
Security Operations Supervisor
Health and Safety Manager
General Counsel
Chief Operations Officer
Security Services Director
Business Continuity Manager
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