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1. Data Protection: Required when personal data processing is involved, detailing GDPR compliance measures

2. Security Requirements: Include when specific security standards or certifications are required

3. Disaster Recovery: Add when specific disaster recovery commitments are needed beyond standard service levels

4. Customer Obligations: Include when customer has specific responsibilities that affect service levels

5. Compliance and Auditing: Add when regular audits or compliance certifications are required

6. Service Credits Cap: Include when there's a need to cap total service credits in a given period

7. Multi-tenant Infrastructure: Required when services are provided via shared infrastructure

8. Planned Maintenance: Include when regular maintenance windows need to be defined and excluded from SLA calculations

1. Schedule 1 - Service Definitions: Detailed technical specifications of services covered by the SLA

2. Schedule 2 - Service Level Metrics: Detailed breakdown of all service level metrics, calculation methodologies, and measurement tools

3. Schedule 3 - Service Credit Calculations: Detailed formulas and examples for service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Technical Requirements: Technical specifications and requirements for service delivery

6. Schedule 6 - Reporting Templates: Standard formats for service level reports and credit calculations

7. Appendix A - Incident Priority Definitions: Classification and definitions of incident priority levels

8. Appendix B - Contact Matrix: Key contacts and escalation paths for both parties