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1. Insurance: Insurance requirements when services involve significant risk or on-site work

2. Change Control: Process for managing changes to services or agreement terms, particularly relevant for complex or long-term services

3. Business Continuity: Requirements for disaster recovery and service continuation, important for critical services

4. Security Requirements: Specific security protocols and requirements, essential for IT or sensitive data-related services

5. Compliance with B-BBEE: B-BBEE requirements and commitments, relevant for larger contracts or government-related work

6. Personnel Requirements: Specific requirements for vendor staff, including qualifications and security clearances

7. Exit Management: Detailed transition provisions for service termination, important for complex or critical services

8. Performance Bonds: Requirements for performance guarantees, relevant for high-value or high-risk services

1. Schedule A - Service Specifications: Detailed technical specifications and requirements for the services

2. Schedule B - Pricing and Payment Schedule: Detailed breakdown of fees, rates, and payment milestones

3. Schedule C - Service Levels and KPIs: Detailed service level agreements and performance metrics

4. Schedule D - Contact Details and Escalation Procedures: Key contact information and escalation matrices for both parties

5. Schedule E - Required Reports and Documentation: List and templates of required service reports and documentation

6. Appendix 1 - Data Processing Agreement: Specific terms for personal data processing under POPIA

7. Appendix 2 - Security Requirements: Detailed security protocols and requirements

8. Appendix 3 - Approved Subcontractors: List of approved subcontractors and their roles, if applicable