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Implementation Agreement
"I need an Implementation Agreement governed by Singapore law for a new cloud-based ERP system implementation project, where we are the service provider delivering to a financial services client, with implementation starting in March 2025 and running for 18 months."
1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the implementation agreement
3. Definitions: Key terms used throughout the agreement
4. Scope of Implementation: Detailed description of what is to be implemented
5. Timeline and Milestones: Implementation schedule and key deliverables
6. Payment Terms: Financial arrangements and payment schedule
7. Obligations of Parties: Responsibilities of each party
8. Term and Termination: Duration and conditions for ending the agreement
1. Change Management: Procedures for handling changes to scope - recommended for complex implementations with likely changes
2. Data Protection: PDPA compliance measures - required when personal data is processed
3. Intellectual Property: IP ownership and licensing terms - necessary when IP rights are involved
4. Service Levels: Performance metrics and standards - recommended for ongoing service implementations
1. Implementation Plan: Detailed project plan with timelines and milestones
2. Technical Specifications: Detailed technical requirements and specifications
3. Pricing Schedule: Detailed breakdown of costs and payment terms
4. Service Level Agreement: Detailed performance metrics and remedies
5. Change Request Form: Template for requesting and documenting changes to scope
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