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Annual Service Contract
"I need an Annual Service Contract for my IT maintenance company to provide ongoing software support services to a Singapore-based bank, starting from January 2025, with specific provisions for data security and business continuity."
1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the service agreement
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided
5. Term and Renewal: Duration of agreement and renewal terms
6. Payment Terms: Fees, payment schedule, and invoicing details
7. Service Levels: Performance standards and metrics
8. Termination: Conditions for ending the agreement
1. Change Control: Process for managing changes to services - recommended for complex or technical services
2. Force Majeure: Provisions for unforeseeable circumstances affecting service delivery
3. Non-Solicitation: Restrictions on hiring each other's employees - recommended when protecting against staff poaching
4. Data Protection: PDPA compliance provisions - required when personal data is processed
1. Service Description Schedule: Detailed breakdown of services and deliverables
2. Service Level Agreement: Detailed performance metrics and standards
3. Price Schedule: Detailed pricing structure and rates
4. Key Personnel: List of key staff involved in service delivery
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