The Implementation Partner Agreement is a crucial document used when a company seeks to engage a qualified partner to implement its technology solutions, products, or services in Saudi Arabia. This agreement is particularly important in the Saudi market due to specific regulatory requirements, local business practices, and the need for specialized expertise in technology implementation. The document addresses key aspects such as service scope, commercial terms, compliance with Saudi regulations including data protection laws, and Sharia-compliant business practices. It typically includes detailed provisions for project delivery, quality assurance, knowledge transfer, and ongoing support, while ensuring alignment with Saudi Arabian commercial laws and regulatory frameworks. The agreement is essential for protecting both parties' interests while establishing clear operational guidelines and performance expectations.
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1. Parties: Identification of the contracting parties including full legal names, commercial registration numbers, and authorized signatories
2. Background: Context of the agreement, relationship between parties, and general purpose of the implementation partnership
3. Definitions: Detailed definitions of technical terms, business concepts, and other key terms used throughout the agreement
4. Appointment and Scope: formal appointment of the implementation partner and detailed scope of services/implementation activities
5. Term and Renewal: Duration of the agreement, renewal terms, and notice periods
6. Implementation Partner Obligations: Detailed responsibilities, service levels, and performance standards
7. Principal Company Obligations: Support, materials, and resources to be provided by the principal company
8. Financial Terms: Pricing, payment terms, invoicing procedures, and any revenue sharing arrangements
9. Intellectual Property Rights: Ownership and usage rights of existing and newly created IP
10. Confidentiality: Protection of confidential information and trade secrets
11. Data Protection: Compliance with Saudi data protection laws and data handling requirements
12. Warranties and Representations: Standard and specific warranties from both parties
13. Liability and Indemnification: Limitation of liability and mutual indemnification provisions
14. Termination: Termination rights, process, and consequences
15. Governing Law and Dispute Resolution: Saudi law as governing law and dispute resolution mechanisms
1. Training Requirements: Include when the implementation involves significant training components
2. Hardware Supply: Include when the implementation partner will supply hardware components
3. Marketing and Promotion: Include when the partner will be involved in marketing activities
4. Source Code Escrow: Include when custom software development is part of the implementation
5. Security Requirements: Include for implementations involving sensitive data or systems
6. Change Management: Include for complex implementations requiring formal change processes
7. Business Continuity: Include for mission-critical implementations
8. Anti-corruption Compliance: Include when dealing with government entities or high-risk sectors
1. Schedule 1 - Services Description: Detailed description of implementation services and deliverables
2. Schedule 2 - Service Levels: Specific performance metrics, KPIs, and measurement methods
3. Schedule 3 - Pricing and Payment Terms: Detailed pricing structure, payment milestones, and calculations
4. Schedule 4 - Implementation Timeline: Project phases, milestones, and deadlines
5. Schedule 5 - Technical Requirements: Technical specifications and requirements
6. Schedule 6 - Support and Maintenance: Post-implementation support terms and procedures
7. Schedule 7 - Data Processing Agreement: Detailed data handling and protection requirements
8. Schedule 8 - Contact Details and Escalation Matrix: Key personnel and communication protocols
9. Appendix A - Required Forms and Templates: Standard forms for reporting, change requests, and acceptance
10. Appendix B - Security Policies: Security protocols and compliance requirements
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Financial Services
Healthcare
Telecommunications
Manufacturing
Government Services
Education
Oil & Gas
Retail
Construction
Professional Services
Transportation & Logistics
Relevant Teams
Legal
Information Technology
Operations
Procurement
Commercial
Project Management Office
Implementation
Business Development
Technical Services
Compliance
Partner Management
Relevant Roles
Chief Technology Officer
Head of Legal
Implementation Director
Project Manager
Commercial Director
Procurement Manager
IT Director
Operations Manager
Legal Counsel
Partnership Manager
Solutions Architect
Contract Manager
Business Development Director
Technical Services Manager
Compliance Officer
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