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1. Parties: Identification of the contracting parties including their legal names, addresses, and registration details
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Detailed definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of the services to be provided, including deliverables and performance standards
5. Term and Renewal: Duration of the agreement and conditions for renewal
6. Payment Terms: Pricing, payment schedule, invoicing procedures, and currency specifications
7. Service Levels: Performance metrics, KPIs, and measurement methodologies
8. Personnel and Resources: Requirements for staff, equipment, and resources needed to deliver the services
9. Data Protection and Security: Obligations regarding data privacy, security measures, and compliance with Philippine Data Privacy Act
10. Intellectual Property Rights: Ownership and usage rights of pre-existing and newly created IP
11. Confidentiality: Protection of confidential information and trade secrets
12. Warranties and Representations: Guarantees provided by both parties regarding their capabilities and services
13. Liability and Indemnification: Limitation of liability and indemnification obligations
14. Termination: Grounds for termination, notice periods, and consequences of termination
15. Dispute Resolution: Procedures for resolving disputes including jurisdiction and governing law
16. General Provisions: Standard clauses including force majeure, notices, and amendment procedures
1. Transition Services: Required when there's a need to detail the handover process from existing service providers or transition to new providers
2. Business Continuity: Needed for critical services requiring disaster recovery and business continuity planning
3. Regulatory Compliance: Required for industries with specific regulatory requirements (e.g., financial services, healthcare)
4. Foreign Exchange Provisions: Necessary when dealing with international outsourcing with currency considerations
5. Equipment and Assets: Required when physical assets or equipment are provided by either party
6. Insurance Requirements: Detailed insurance obligations when specific coverage types are required
7. Anti-Corruption Compliance: Required for international contracts or when dealing with government entities
8. Environmental Compliance: Necessary for services with environmental impact considerations
1. Schedule A - Service Description: Detailed specifications of services, deliverables, and technical requirements
2. Schedule B - Service Levels and KPIs: Detailed performance metrics, measurement methods, and reporting requirements
3. Schedule C - Pricing and Payment Schedule: Detailed pricing structure, payment terms, and rate cards
4. Schedule D - Personnel and Key Contacts: List of key personnel, roles, responsibilities, and contact information
5. Schedule E - Data Processing Agreement: Detailed data handling procedures and compliance requirements
6. Schedule F - Security Requirements: Technical and organizational security measures
7. Schedule G - Transition Plan: Detailed transition or implementation timeline and milestones
8. Schedule H - Approved Subcontractors: List of approved subcontractors and their specific roles
9. Appendix 1 - Form of Change Order: Template for documenting changes to services or terms
10. Appendix 2 - Escalation Matrix: Contact details and procedures for issue escalation
Information Technology
Business Process Outsourcing
Healthcare
Financial Services
Manufacturing
Telecommunications
E-commerce
Retail
Insurance
Banking
Customer Service
Software Development
Human Resources
Legal Services
Accounting and Finance
Legal
Procurement
Operations
Compliance
Finance
Human Resources
Information Technology
Risk Management
Commercial
Business Development
Project Management
Service Delivery
Quality Assurance
Security
Data Protection
Chief Executive Officer
Chief Operating Officer
Legal Counsel
Procurement Manager
Operations Director
Contract Manager
Compliance Officer
Data Protection Officer
Project Manager
Service Delivery Manager
Business Development Manager
Risk Manager
Finance Director
Human Resources Director
IT Director
Vendor Relations Manager
Commercial Director
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