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1. Personnel and Key Staff: Used when specific key personnel are critical to service delivery or when staff transfer is involved

2. Business Continuity and Disaster Recovery: Required for critical services or when handling sensitive data

3. Change Control: Include when services are likely to require significant modifications during the contract term

4. Audit Rights: Important for regulated industries or when handling sensitive data

5. Insurance Requirements: Include when services involve significant risks or physical assets

6. Anti-Bribery and Corruption: Required for high-value contracts or when dealing with government entities

7. Environmental Compliance: Include when services have environmental impacts

8. Subcontracting: Necessary when provider may need to engage subcontractors

9. Force Majeure: Important for long-term contracts or services vulnerable to external disruptions

1. Schedule 1 - Service Description: Detailed technical specifications and scope of services

2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and penalties

3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, rates, and payment terms

4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation

5. Schedule 5 - Governance and Reporting: Management structure, meeting schedules, and reporting requirements

6. Schedule 6 - Security Requirements: Detailed security protocols and compliance requirements

7. Schedule 7 - Exit Plan: Detailed transition requirements and procedures

8. Appendix A - Contact Details: Key contacts and escalation matrix

9. Appendix B - Required Insurance Coverage: Specific insurance types and coverage amounts

10. Appendix C - Approved Subcontractors: List of pre-approved subcontractors if applicable