The Freeze Gym Membership Letter is a crucial document used in Philippine fitness facilities when members need to temporarily suspend their gym membership while retaining their member status. This document becomes necessary when members face circumstances such as medical conditions, extended travel, or other personal situations that prevent them from using the facility for a defined period. The letter, which must comply with Philippine consumer protection laws and local regulations, typically includes member identification details, the requested freeze period, reasoning, and acknowledgment of the facility's freeze policies. It serves as an official record of the request and helps protect both the member's and the facility's interests during the suspension period.
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1. Member Information: Full name, membership number, contact details, and current membership plan details
2. Request Statement: Clear statement of the request to freeze membership and desired freeze period
3. Reason for Freeze: Explanation of the circumstances necessitating the membership freeze
4. Freeze Period Details: Specific start and end dates for the requested freeze period
5. Current Payment Status: Statement confirming current payment status and any outstanding dues
6. Acknowledgment of Terms: Reference to understanding the gym's freeze policy and associated terms
1. Medical Documentation Reference: Include when freeze request is due to medical reasons, referencing attached medical certificates
2. Travel Documentation Reference: Include when freeze request is due to extended travel, referencing relevant travel documentation
3. Special Circumstances: Include when requesting freeze due to exceptional circumstances not covered by standard policies
4. Alternative Contact: Include when member will be unreachable during the freeze period
1. Medical Certificate: Attached when freeze request is due to medical reasons
2. Travel Documentation: Attached when freeze request is due to extended travel
3. Gym's Freeze Policy: Copy of relevant sections of gym's membership terms regarding freeze policy
4. Payment Schedule: Schedule showing any adjusted payment dates or amounts during and after freeze period
Relevant legal definitions
Clauses
Relevant Industries
Fitness and Recreation
Health and Wellness
Sports Facilities
Leisure Services
Consumer Services
Membership Organizations
Relevant Teams
Membership Services
Customer Relations
Operations
Administration
Front Desk
Legal & Compliance
Member Support
Contract Management
Relevant Roles
Membership Services Manager
Customer Service Representative
Gym Manager
Facility Administrator
Operations Manager
Contract Administrator
Member Relations Coordinator
Front Desk Supervisor
Compliance Officer
Administrative Assistant
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