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A Repair Request Form helps tenants and property managers document maintenance issues in rental properties across New Zealand. When something breaks or needs fixing - from leaky taps to faulty electrical outlets - this form captures all the essential details about the problem, including its location, urgency, and potential safety risks.

Under the Residential Tenancies Act, landlords must address repair requests within a reasonable timeframe, making these forms vital for tracking maintenance obligations. The form creates a clear paper trail, protecting both parties' interests and helping property managers prioritize repairs while meeting their legal duty to maintain properties in a reasonable state of repair.

Submit a Repair Request Form as soon as you notice any maintenance issues in your rental property - from minor problems like dripping taps to major concerns like electrical faults or structural damage. Using this form immediately helps create a clear record of when you reported the issue, which becomes crucial if repairs aren't completed promptly.

File the form when your landlord's verbal responses aren't getting results, or when you need to document serious maintenance issues affecting your health and safety. Under NZ tenancy laws, having a written repair request strengthens your position if you need to escalate the matter to the Tenancy Tribunal or seek compensation for ongoing maintenance failures.

• Standard Residential Form: The most common type, designed for tenants to report basic household repairs like plumbing, electrical, or appliance issues
• Commercial Property Form: More detailed version used by business tenants, including sections for health and safety compliance and business impact assessment
• Urgent Repairs Form: Streamlined version specifically for emergency maintenance issues requiring immediate attention
• Body Corporate Form: Specialized format for apartment buildings and shared properties, including common area maintenance requests
• Digital Maintenance Portal Forms: Modern online versions with photo upload capabilities and automated tracking features

• Tenants: Primary users who initiate and submit Repair Request Forms to document maintenance issues in their rental properties
• Property Managers: Process and prioritize repair requests, coordinate with maintenance staff, and maintain compliance records
• Landlords: Legally responsible for addressing repair requests and maintaining properties to required standards under NZ tenancy laws
• Maintenance Contractors: Receive work orders generated from these forms and complete necessary repairs
• Body Corporate Managers: Handle repair requests for common areas and shared facilities in multi-unit properties

• Property Details: Gather your rental address, unit number, and any access instructions for maintenance staff
• Issue Description: Document the specific problem, its location, when you first noticed it, and take clear photos if possible
• Safety Impact: Note any immediate risks to health and safety, especially for urgent repairs like electrical faults
• Contact Information: Include your preferred contact details and best times for maintenance access
• Previous Actions: Record any temporary fixes or prior attempts to resolve the issue
• Documentation: Keep copies of all submitted forms and related correspondence for your records

• Property Identification: Full rental property address and unit details as registered in the tenancy agreement
• Tenant Details: Legal name and contact information of the person submitting the request
• Issue Description: Clear explanation of the maintenance problem and its impact on habitability
• Date Fields: Both discovery date and submission date of the repair request
• Access Authorization: Permission statement for maintenance staff to enter the property
• Urgency Declaration: Classification of repair urgency under Residential Tenancies Act standards
• Signature Block: Space for tenant signature and date to validate the request

A Repair Request Form differs significantly from an Incident and Non-Conformance Management Form, though both deal with property issues. Here's how they differ:

• Primary Purpose: Repair Request Forms focus specifically on maintenance needs and fixes in rental properties, while Incident Forms document broader issues including accidents, safety breaches, or compliance violations
• Legal Framework: Repair requests operate under the Residential Tenancies Act's maintenance obligations, whereas Incident Forms typically fall under health and safety or compliance regulations
• Response Timeline: Repair requests often require immediate attention based on habitability impact, while Incident Forms may trigger longer-term investigations or corrective actions
• Documentation Scope: Repair forms capture specific maintenance details and access arrangements, while Incident Forms require comprehensive event documentation, root cause analysis, and preventive measures