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A Repair Request Form helps tenants and property managers document maintenance needs in Hong Kong residential and commercial properties. When something breaks or needs fixing - from plumbing issues to electrical problems - this form captures all the essential details about the repair situation.

Under Hong Kong's Building Management Ordinance, property managers must maintain proper records of repair requests and responses. The form typically includes the issue description, location, urgency level, preferred access times, and contact information. It creates a clear paper trail for both landlords and tenants while helping maintenance teams prioritize and track their work efficiently.

Use a Repair Request Form immediately when you spot any property issues in your Hong Kong residential or commercial space. This includes water leaks, electrical problems, broken fixtures, air conditioning failures, or structural concerns that need attention from your property management team.

Submit the form right away for urgent safety issues like gas leaks or flooding. For non-emergency repairs, file it as soon as you notice the problem - this helps property managers plan maintenance efficiently and meets Building Management Ordinance requirements for proper documentation. Early reporting through formal channels also protects your rights as a tenant and helps prevent small issues from becoming major problems.

• Standard Residential Form: Most common type for Hong Kong apartments, covering basic household repairs like plumbing, electrical, and appliance issues
• Commercial Property Form: More detailed version used in office buildings and retail spaces, includes sections for business impact and operating hours
• Emergency Repair Form: Streamlined version for urgent issues, with priority coding and 24-hour contact details
• Common Area Form: Specifically for shared facilities in multi-tenant buildings, aligned with DMC requirements
• Digital Maintenance Portal Form: Modern online version with photo upload capabilities and automated tracking features

• Tenants: Submit Repair Request Forms to report maintenance issues in their rented properties, documenting problems and expected fixes
• Property Managers: Process and prioritize repair requests, coordinate with contractors, and maintain records for compliance
• Building Management Companies: Oversee the repair request system, ensure proper documentation, and manage maintenance budgets
• Maintenance Contractors: Receive work orders generated from these forms and execute necessary repairs
• Property Owners: Review repair histories, approve major works, and ensure compliance with Building Management Ordinance requirements

• Property Details: Gather unit number, floor, building name, and complete address information
• Issue Description: Document the specific problem, when it started, and any relevant observations
• Visual Evidence: Take clear photos or videos of the issue to support your request
• Access Information: Note preferred inspection times and any special access requirements
• Contact Details: Include primary and backup contact numbers for urgent communications
• Safety Impact: Indicate if the issue poses any immediate safety risks or affects common areas
• Previous Reports: Note any earlier attempts to report or fix the same problem

• Property Identification: Full legal address and unit details as registered with the Land Registry
• Party Details: Complete names and contact information of tenant and property manager
• Issue Description: Clear documentation of the repair needed and its location within the premises
• Access Authorization: Express permission for maintenance staff to enter the property
• Urgency Declaration: Classification of repair priority according to Building Management Ordinance standards
• Signature Block: Dated signatures from requesting tenant and acknowledging property manager
• Privacy Notice: PDPO-compliant statement on how personal data will be handled

A Repair Request Form differs significantly from an Incident and Non-Conformance Management Form, though both deal with property issues. Understanding these differences helps ensure proper documentation and response.

• Primary Purpose: Repair Request Forms focus specifically on maintenance needs and fixes, while Incident Forms cover broader issues including accidents, safety violations, and compliance breaches
• Timing and Urgency: Repair requests typically handle ongoing maintenance issues, whereas Incident Forms document immediate events requiring investigation
• Follow-up Process: Repair requests lead to maintenance work orders, while Incident Forms trigger investigation protocols and potential policy changes
• Legal Implications: Repair forms primarily support maintenance records, but Incident Forms may be crucial for insurance claims or regulatory compliance
• Required Information: Repair forms focus on issue description and access details, while Incident Forms require witness statements, impact assessments, and root cause analysis