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Master Client Agreement Template for Netherlands

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Key Requirements PROMPT example:

Master Client Agreement

"I need a Master Client Agreement under Dutch law for an IT services company providing cloud hosting services to enterprise clients, with strong emphasis on data protection and service level commitments, to be effective from March 2025."

Document background
The Master Client Agreement is designed for situations where a service provider anticipates an ongoing business relationship with a client involving multiple service engagements over time. It is particularly suited for Dutch market operations where parties need a robust legal framework that complies with local law requirements while maintaining commercial flexibility. The agreement typically includes provisions for service ordering, delivery standards, payment terms, and risk allocation, with the ability to add specific service details through separate statements of work. This structure is especially valuable for complex service relationships where the scope may evolve over time, providing both parties with clear governance mechanisms and operational procedures while ensuring compliance with Dutch legal requirements and business practices.
Suggested Sections

1. Parties: Identification and details of the contracting parties

2. Background: Context of the agreement and business relationship

3. Definitions and Interpretation: Defined terms and rules of interpretation

4. Scope of Services: General framework for services to be provided under the agreement

5. Term and Termination: Duration of the agreement and termination provisions

6. Ordering Process: Process for requesting and accepting specific services

7. Fees and Payment: General payment terms, invoicing, and payment mechanisms

8. Service Provider Obligations: Key obligations and commitments of the service provider

9. Client Obligations: Key obligations and commitments of the client

10. Service Levels: General framework for service level requirements

11. Intellectual Property Rights: Ownership and licensing of IP

12. Confidentiality: Protection of confidential information

13. Data Protection: GDPR compliance and data processing terms

14. Liability and Indemnities: Risk allocation between parties

15. Force Majeure: Handling of events beyond parties' reasonable control

16. Governing Law and Jurisdiction: Application of Dutch law and jurisdiction

17. General Provisions: Standard boilerplate clauses including notices, assignment, entire agreement

Optional Sections

1. Insurance: Required when specific insurance coverage needs to be maintained

2. Compliance with Laws: Detailed compliance obligations for regulated industries

3. Information Security: Detailed security requirements for technology services

4. Business Continuity: Required for critical services or regulated sectors

5. Anti-Bribery and Corruption: Required for international business or public sector contracts

6. Environmental, Social and Governance: Required when ESG commitments are important to parties

7. Audit Rights: Required for regulated industries or critical services

8. Personnel and Key Personnel: Important when specific individuals are critical to service delivery

9. Change Control: Required for complex or long-term service arrangements

Suggested Schedules

1. Schedule 1 - Services Description: Detailed description of available services

2. Schedule 2 - Charges and Pricing: Detailed pricing structure and rate cards

3. Schedule 3 - Service Levels and Service Credits: Detailed service level requirements and remedies

4. Schedule 4 - Data Processing Agreement: Detailed GDPR compliance terms

5. Schedule 5 - Security Requirements: Detailed security standards and requirements

6. Schedule 6 - Form of Statement of Work: Template for ordering specific services

7. Schedule 7 - Governance and Reporting: Detailed management and oversight procedures

8. Schedule 8 - Business Continuity Plan: Detailed continuity and disaster recovery procedures

9. Schedule 9 - Exit Plan: Transition arrangements at contract end

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓÆµ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions

























































Clauses

















































Relevant Industries

Information Technology

Professional Services

Management Consulting

Financial Services

Telecommunications

Business Process Outsourcing

Software and SaaS

Healthcare Services

Facilities Management

Engineering Services

Marketing and Advertising

Legal Services

Human Resources Services

Relevant Teams

Legal

Procurement

Commercial

Finance

Sales

Operations

Risk and Compliance

Business Development

Account Management

Information Security

Data Protection

Relevant Roles

General Counsel

Legal Director

Commercial Director

Head of Procurement

Chief Financial Officer

Contract Manager

Legal Counsel

Procurement Manager

Commercial Manager

Account Director

Sales Director

Risk Manager

Compliance Officer

Business Development Manager

Operations Director

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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