Document background
The SaaS Master Service Agreement is designed for use when establishing a long-term software service relationship between a SaaS provider and its customers under Dutch jurisdiction. This comprehensive agreement addresses the complexities of cloud-based software delivery, incorporating requirements from Dutch law, EU regulations (particularly GDPR), and industry best practices. It's typically used when a service provider wants to establish a framework agreement that can support multiple service orders or statements of work, providing flexibility for service expansion while maintaining consistent terms. The document includes essential provisions for data protection, service levels, support obligations, and liability allocation, making it suitable for both enterprise-level and SME deployments. The agreement particularly focuses on Dutch legal requirements while ensuring compatibility with broader EU regulations, making it appropriate for both domestic Dutch operations and EU-wide service delivery.
