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1. Anti-Bribery and Corruption: Required if parties operate in high-risk sectors or with government entities

2. Change Control: Include for complex service relationships requiring formal change management

3. Force Majeure: Important for service-heavy agreements where performance might be affected by external events

4. Business Continuity: Required for critical services or regulated industries

5. Audit Rights: Include when compliance verification or financial audits may be necessary

6. Marketing Rights: Include if parties want to use each other's names/logos for marketing

7. Non-Solicitation: Include to prevent poaching of staff

8. BEE Compliance: Required if BEE status is important to the relationship

9. Environmental Compliance: Include for environmentally sensitive services or industries

1. Schedule 1 - Service Descriptions: Detailed descriptions of available services

2. Schedule 2 - Pricing and Fee Structure: Detailed pricing, rates, and payment terms

3. Schedule 3 - Service Levels and KPIs: Specific service level metrics and measurement

4. Schedule 4 - Technical Requirements: Technical specifications and requirements

5. Schedule 5 - Data Processing Terms: Detailed POPIA compliance requirements

6. Schedule 6 - Approved Subcontractors: List of approved third-party service providers

7. Schedule 7 - Contact Details: Key contacts and escalation procedures

8. Schedule 8 - Form of Statement of Work: Template for specific service orders

9. Appendix A - Information Security Requirements: Security standards and protocols

10. Appendix B - Business Continuity Requirements: Disaster recovery and business continuity specifications