Document background
The Warranty Agreement serves as a legally binding document under Malaysian law that outlines the manufacturer's or seller's commitment to repair, replace, or refund products that fail to meet specified quality standards or performance criteria. This document is essential when providing products or services in the Malaysian market, where consumer protection laws require clear warranty terms. The agreement should be used whenever a business wants to establish clear warranty terms for their products or services, whether for consumer or commercial applications. It must comply with the Consumer Protection Act 1999 and include all mandatory warranty provisions required by Malaysian law. The document typically covers warranty duration, scope of coverage, claim procedures, exclusions, and the responsibilities of all parties involved. Special consideration should be given to local regulatory requirements, particularly regarding implied warranties and mandatory guarantee terms.
