Document background
The Sales and Service Agreement is designed for businesses operating in Malaysia that provide both products and associated services to their customers. This document type is particularly relevant when the supply of goods is accompanied by related services such as installation, maintenance, support, or training. The agreement ensures compliance with Malaysian legal requirements while protecting both parties' interests through clear definitions of responsibilities, quality standards, and performance metrics. It's commonly used in scenarios where ongoing service relationships are tied to product sales, such as technology implementations, industrial equipment supply, or professional service arrangements. The document includes provisions for ordering processes, delivery terms, service levels, warranties, and payment terms, making it suitable for both one-time transactions and ongoing business relationships.
