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Performance Appraisal In Hospitality Industry
"I need a Performance Appraisal In Hospitality Industry document for implementation across our chain of 15 hotels in Malaysia by January 2025, with emphasis on standardized evaluation metrics for front-office and housekeeping staff, and integration with our existing HR software system."
1. Parties: Identifies the employer (hotel/hospitality establishment) and employee being evaluated
2. Background: Establishes the context of the performance appraisal system and its importance in the organization
3. Definitions: Defines key terms used throughout the document including performance metrics, ratings, and evaluation periods
4. Purpose and Objectives: Outlines the goals of the performance appraisal system and its role in employee development
5. Evaluation Period: Specifies the frequency and timing of performance reviews
6. Performance Criteria: Details the core competencies and key performance indicators being evaluated
7. Rating System: Explains the scoring methodology and performance level definitions
8. Review Process: Describes the steps involved in conducting the performance appraisal
9. Documentation Requirements: Specifies the forms and records to be maintained during the evaluation process
10. Feedback and Discussion: Outlines the procedure for providing and receiving performance feedback
11. Appeal Process: Details the steps for challenging or requesting review of performance evaluations
12. Confidentiality: States the privacy requirements for handling performance information
1. Performance-Based Compensation: Include when performance ratings are directly linked to salary adjustments or bonuses
2. Training and Development: Include when the appraisal system is tied to specific training or career development programs
3. Probationary Period Evaluation: Include for new employees or those on probation
4. Cross-Cultural Considerations: Include for international hotel chains or when dealing with diverse workforce
5. Remote Work Evaluation: Include for positions that involve remote working arrangements
6. Language Requirements: Include when performance evaluation needs to be conducted in multiple languages
7. Disciplinary Procedures: Include when poor performance may trigger specific disciplinary actions
1. Schedule A: Performance Metrics by Position: Detailed KPIs and evaluation criteria specific to different job roles
2. Schedule B: Evaluation Forms: Standard forms and templates used in the appraisal process
3. Schedule C: Rating Scale Guidelines: Detailed descriptions of each performance rating level
4. Schedule D: Timeline and Deadlines: Annual schedule of performance review activities and deadlines
5. Appendix 1: Competency Framework: Detailed description of core and role-specific competencies
6. Appendix 2: Development Plan Template: Template for creating individual development plans
7. Appendix 3: Feedback Form Templates: Standard templates for gathering peer and customer feedback
8. Appendix 4: Appeal Form: Standard form for submitting performance rating appeals
Authors
Hotels and Resorts
Restaurants and Food Service
Tourism and Travel Services
Event Management and Convention Centers
Serviced Apartments
Cruise Lines and Maritime Hospitality
Casino and Gaming
Spa and Wellness Centers
Entertainment Venues
Private Clubs and Membership Organizations
Operations
Front Office
Housekeeping
Food and Beverage
Kitchen
Sales and Marketing
Events and Conferences
Human Resources
Finance and Accounting
Maintenance and Engineering
Security
Guest Relations
Spa and Wellness
Revenue Management
Training and Development
Hotel General Manager
Front Office Manager
Housekeeping Supervisor
Food and Beverage Director
Executive Chef
Restaurant Manager
Concierge
Guest Relations Officer
Room Division Manager
Sales and Marketing Director
Events Coordinator
Spa Manager
Security Manager
Maintenance Supervisor
Revenue Manager
Human Resources Manager
Training Manager
Guest Service Representative
Bellhop
Valet Attendant
Sommelier
Bar Manager
Kitchen Staff
Waitstaff
Housekeeping Staff
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